Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Business Systems Manager’s mission is to create a truly frictionless technology experience for our team members. In this role, our Business Systems Manager will lead a team of Application Administrators and System Analysts focused on streamlining our Claims Operational Journey through the implementation, support, and optimization of Pie’s Claims technology ecosystem. 

This role will contribute to the development of high-performing teams through strategic road-mapping / goal-setting, disciplined attention to performance metrics, continuous process improvement, mentorship, and driving outcomes for your customers.

How You’ll Do It 

  • Design 

    • Contribute to the user experience with Claims products, tools, and services resulting in high customer satisfaction
    • Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management
    • Design operational systems (eg. intake process, production support) that enable you to identify “friction” with respect to the systems you are accountable for and deploy continuous improvement strategies to maximize resource availability to support features that “grow the business”
    • Partner with Claims operational leadership to develop and maintain the long-term process and corresponding technology roadmap
    • Develop / support the development and maintenance of system design/process maps for operational workflows
    • Keep abreast of new platform features and functionality and provide recommendations for process improvements
    • Maintain existing Claims system integrations and lead the implementation of new integrations as needed
    • Lead the vendor selection and procurement process in collaboration with Technology and Claims leadership; this includes creating the business justification / ROI analysis, developing the system design schema, resource allocation, applicable test plans, and coordinating dependencies across the various technology value streams.
  • Collaborate

    • Work closely across business, product, and technology teams to deliver outcomes in an iterative manner by defining scope, objectives, metrics, and plan for both business process improvements and specific projects using agile principles and best practices
    • Support the Claims department by providing project management, consultation, analysis, testing, and implementation support for projects including upgrades, enhancements, and integration with broader company systems, processes, and controls
    • Surface and resolve barriers and impediments impacting the team’s focus, autonomy, empowerment, engagement, and overall continuous improvement and maturity
    • Effectively communicate relevant project information to business process owners and resolve issues in a timely fashion
    • Serve as liaison with Enterprise Technology staff and external vendors to develop and/or implement applications and analyze, troubleshoot, and resolve programming or systems-related problems
    • Be a role model in cultivating and enhancing strong partnerships across the organization and between teams
  • Lead 

    • Lead the team providing both tier one user support for issues or problems relating to use of commercial Claims technology as well as new feature/capability development
    • Provide clear direction, coaching, and support to the team; enable career development while managing performance
    • Facilitate daily operations through agile practices such as stand-ups, planning, retrospectives, etc.
    • Guide the team in experimenting with technical practices to enhance performance and effectiveness
    • Design and maintain the centralized roadmap for new Claims features/capabilities that bring the most value to the organization, including the advancement of existing and future AI technology and intelligent automation capabilities
    • Manage vendor relationships including license analysis, and renewals

The Right Stuff

  • 5-7 years of experience leading, coaching, and developing technical teams (preference for business systems orientation)
  • 3+ years Business Systems related experience directly with Claims & Finance Technology ecosystems (Claims Management Systems (eg. Origami Risk), Omnichannel / Telephony, Salesforce Service and Finance Clouds, Looker, Content Management Platforms, Managed Care Systems and Integrations, AP technology)
  • Prior experience working with Enterprise Data Warehouses and commercial tools to meet the reporting and analytics needs of your constituency
  • Experience conducting market analyses as required to address business process gaps via technology
  • A proven functional/technical professional with at least 1 full lifecycle Claims System implementation
  • Experience with project management and planning within an Agile framework (Kanban, Scrum, SAFe, etc.) and tooling (Jira, Asana, etc.) as a product manager or scrum master; in addition, an understanding of Software Development Methodologies and Object-Oriented Design
  • Ability to adapt and handle multiple competing priorities in an agile environment
  • Ability to communicate effectively and cultivate strong relationships with working partners  
  • Bachelor’s degree in computer science, information systems, or other technology field or equivalent number of years of experience
  • A willingness to travel ~15% of the time


Base Compensation Range
$140,000$175,000 USD

Compensation & Benefits 

  • Competitive cash compensation
  • A piece of the pie (in the form of equity)
  • Comprehensive health plans
  • Generous PTO
  • Future focused 401k match
  • Generous parental and caregiver leave
  • Our core values are more than just a poster on the wall; they’re tangibly reflected in our work 

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. 

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information 

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.  

Pie Insurance Announces $315 Million Series D Round of Funding

Built In honors Pie in its 2024 Best Places to Work Awards

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)

How would you describe your racial/ethnic background? (mark all that apply)

How would you describe your sexual orientation? (mark all that apply)

Do you identify as transgender? (Select one)

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one)

Are you a veteran or active member of the United States Armed Forces? (Select one)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pie Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.