Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Job Title: Platform Operations Engineer

Purpose of the role:

The purpose of this role is to design and deliver best in class server, storage and trading platforms for Pico’s clients and our internal infrastructure in line with Pico’s standards and strategic framework. Playing a key role in working with our Account Management, Project Management and Client Service Delivery teams on tier one banks and other key client’s requirements, the role holder will be a proactive, solutions-oriented Engineer with highly developed organization and attention to detail skills. The role holder will also be responsible for working with our Service Operations (NOC) Team to ensure that all escalations are dealt with in a timely and effective manner, transferring knowledge and building skills among Service Operations Team.

Responsibilities and duties (include but not limited to)

Design, deployment, and escalated problem resolution, for global client server solutions
Work with internal/external clients, operations, financial exchanges, and other Engineers to design, automate, research and develop, investigate and solve system issues, and participate in business analysis.
Ensure stability of all Pico managed platforms
Construct valid configurations for implementation based upon design and/or technical concepts
Support deployment and maintenance of servers, storage and systems management products
Application of configuration changes via our change control systems and processes
Perform peer review of configurations scheduled for deployment
Perform production changes in a diligent and professional manner
Participate in an on-call rotation for support escalations
Participate in daily meetings to review changes and underlying impacts
Communicate effectively with clients and other Pico teams to nurture the lifecycle of projects
Provide mentoring and guidance to other team members when required

Education, Skills and background (incl. Education and Experience Requirements)

Minimum of 3 years of experience working on large scale bare metal solutions in a service provider or a large enterprise environment
Minimum of 2 years of experience with HP, Dell and/or Lenovo Intel-based physical hardware
RHCE certified or equivalent level of knowledge
Advanced understanding and deployment experience in the following technologies:
- Linux/Unix
- Bash and Python scripting
- Network services (DNS, DHCP, FTP)
- IP Protocols (ICMP, UDP, TCP)
- Ansible or similar configuration management tools
- SAN and NAS storage solutions
- RAID and volume management
- VMWare and KVM virtualization
- Familiarity with WAN/LAN networking concepts
- Familiarity with relational database technologies
- Understanding of JIRA as a ticketing system
Diligent and highly detail orientated
Ability to analyze, diagnose and resolve issues in a highly charged financial environment
Clear verbal and written communicator
Capable of prioritizing and managing a high workload
Driven self-starter and self-motivation are key
Keen to contribute ideas, share knowledge, and help others develop
Interested in cutting edge technology
Driven to develop own skills and knowledge
Experience working with trading infrastructure would be advantageous

Working Arrangements

This is a hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC).

IMPORTANT DATA PRIVACY INFORMATION:

This position is available with PICO Services Inc. The controller of your personal data will be PICO Services Inc.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

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Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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