Internal candidates only
As a member of the Talent Development and Clinic Standardization team, the Talent Development and Operations Specialist will serve as a resource for their assigned clinics to support the delivery of training and continuous improvement of clinic operations. Specialists collaborate with Managers and Assistant Managers to ensure quality delivery of new hire training, adherence to standards, ongoing skill development, and to analyze and develop solutions for clinic specific training issues. Specialists facilitate training courses and serve as a Subject Matter Expert for specified functional area (PCC, PCT, RT) to assist Content Lead and Instructional Designers in maintenance of process and training documentation. The Specialist will spend approximately 80% of their time visiting assigned clinics and 20% delivering training and working on projects.
- Deliver live classroom or virtual training for specified functional area (PCC, PCT, RT) and for other compliance, regulatory, and company initiatives. (EBT/DOT/CPR/etc.)
- Regularly check-in with new hires, coaches, and clinic leadership to monitor trainee progress and support as needed.
- Serve as a coach to MSM and Assistant Manager to ensure effective delivery of new hire and ongoing training, and ensure compliance with all required quality, compliance, and certifications as required by position type.
- Monitor monthly reports and work with clinic management and staff to audit/review adherence to standards, evaluate staff competence, identify areas of improvement, and coach the clinic to maintain standards.
- Provide content expertise for Content Leads and Instructional Designers in the creation and revision of process documentation and training resources.
- Communicate new or updated policies and procedures and provide training as needed to clinics within assigned region.
- Other duties as assigned.
NOTE: The essential functions are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties.
The assigned schedule of the Specialist will generally be Monday through Friday. Some responsibilities may include evenings, weekends and holidays.
- Facilitation Skills
- Coaching and Mentoring
- Management and Process Improvement
- Service Delivery
- Decision Making and Critical Thinking
- Interpersonal Relationships
- Oral and Written Communications
- Learning Evaluation
- Learning Policies, Standards, and Procedures
QUALIFICATIONS/ REQUIRED SKILLS
- High School diploma, degree or certification preferred, but not required
- 2+ years’ experience in healthcare or training environment
- Demonstrated expertise as RT, PCT, or PCC, multiple experience preferred
- Willingness to cross train and learn general knowledge of other roles within two months of becoming a Specialist
- Demonstrated willingness to coach new hires and other employees to ensure competency and adherence to standards.
- Displays attitude and actions which support the company values, is a champion for the organization and patient care
- Demonstrated ability to effectively present in front of group of individuals; strong presentation skills
- Ability to translate complex medical terminology and concepts into clear and concise communications
- Strong technical skills to include proficiency Microsoft Word, Excel, Power Point and Outlook
- Excellent verbal and written communication skills
- Ability to interact with individuals at all levels in the organization in a tactful and diplomatic manner
- Valid driver’s license
- Must be able to use a computer and phone
- Must be able to sit for prolonged periods in front of a computer
- Must be able to perform physical activities, such as, but not limited to, lifting (up to 25lbs. unassisted), bending, standing, pushing, pulling and walking