Job Summary:
We are seeking a skilled and compassionate Registered Nurse to join our team as a Triage Registered Nurse. In this role, you will provide essential support to healthcare providers by efficiently assessing patient needs, determining the appropriate course of action, and ensuring clear communication between providers and patients. Your expertise will contribute to the delivery of high-quality care and the overall patient experience.
Key Responsibilities:
- Triage Management: Open and close the triage queue according to established protocols.
- Patient Communication: Answer and respond to incoming phone calls, reviewing refill requests, and addressing patient inquiries.
- Patient Assessment: Collect and document patient information, including symptoms and medical conditions, to determine the urgency and type of care required.
- Provider Liaison: Communicate patient needs and conditions to providers and relay their instructions back to patients.
- Documentation: Accurately document patient interactions, including advice provided and patient responses, in the electronic medical record (EMR).
- Medication Management: Refill prescriptions following provider-specific protocols and ensure proper documentation in the EMR.
- Patient Portal Management: Monitor and respond to messages received through the patient portal.
- Prescription Authorization: Assist with prescription prior authorizations as needed.
- Appointment Scheduling: Schedule appointments within the practice and with outside providers as directed by healthcare providers.
- Test Results Communication: Relay lab and pathology results to patients promptly.
- Collaborative Care: Work closely with other staff and providers to address patient issues effectively.
Qualifications:
- License: Active RN license.
- Certification: Current CPR certification.
- Education: RN certification required; a bachelor’s degree is preferred.
Skills and Abilities:
- Strong interpersonal and communication skills.
- Ability to work efficiently under pressure and manage multiple tasks.
- Proficient in using electronic medical records and other office equipment.
- Excellent organizational skills and attention to detail.
Work Environment and Conditions:
- Primarily office-based with occasional fieldwork.
- Frequent telephone communication with patients, staff, and external providers.
- Flexibility in working hours may be required to meet patients’ needs.
Physical Demands:
- Prolonged periods of sitting, standing, and walking.
- Occasional bending, stooping, and lifting (up to 25 pounds).
- Moderate typing and manual dexterity required for operating office equipment.
- Ability to view and type on computer screens for extended periods.
- Adequate hearing for telephone communication.
Additional Requirements:
- Experience with triage, injections, and treatments is preferred.
- May require occasional travel.
This position offers a unique opportunity to contribute to patient care in a dynamic and supportive environment. If you are a dedicated LPN with a passion for triage nursing, we encourage you to apply.
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or fell objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
NOTE: This job description may not include all of the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operations at any given time.
