Job Summary:

As a Practice Manager, you will be responsible for overseeing and coordinating a range of nursing, administrative, and clerical duties to support the delivery of high-quality primary healthcare and effective patient care management under the direction of a physician. This role combines clinical responsibilities with supervisory tasks, ensuring the smooth operation of the healthcare facility while maintaining compliance with practice standards and regulations.

Essential Functions:

To perform this role successfully, an individual must be able to execute each essential function with or without reasonable accommodations:

  • Clinical Preparation: Prepare examination and treatment rooms by setting up necessary instruments and equipment, ensuring all tools are sterilized and ready for use. Maintain and organize supplies and equipment to facilitate efficient treatment delivery.

  • Patient Care Coordination: Assist in scheduling diagnostic tests and treatments for patients, ensuring timely and accurate coordination of care. Provide support in maintaining patient files and records, compiling technical and statistical data as needed for reports.

  • Inventory Management: Order and maintain clinical and office supplies, ensuring that inventory levels are sufficient to meet the needs of the practice. Oversee equipment standards and ensure all devices are in proper working order.

  • Compliance and Confidentiality: Ensure compliance with the practice’s standards, policies, and procedures, particularly regarding patient confidentiality and safety. Monitor adherence to these standards among staff and address any issues that arise.

  • Staff Support and Training: Offer support and assistance to staff members, providing training as needed to ensure a high level of competency and resolve any concerns. Lead recruitment efforts for hourly positions and manage the onboarding process for new hires.

  • Performance Management: Conduct performance reviews and disciplinary actions for clinical staff, ensuring that performance standards are met and addressing any issues promptly. Monitor staff schedules, approve timesheets, and manage attendance to maintain adequate staffing levels.

  • Incident and Safety Management: Complete incident reports as necessary and report all workers’ compensation claims to Human Resources, maintaining a safe and secure environment for staff and patients.

  • General Duties: Demonstrate regular and reliable attendance, actively contributing to the overall success of the healthcare team. Perform other duties as assigned by the area practice manager, adapting to the needs of the practice.

Supervisory Skills:

  • Supervise employees by planning, assigning, and scheduling work. Review completed work to ensure quality standards are met and provide training to staff as needed. Oversee productivity and offer recommendations for hiring, termination, and pay adjustments, though final decisions are made by higher management.
  • Direct, supervise and coordinate the functions and activities of clinics including systems, budget, materials management, human resources, data processing and maintenance. 
  • Direct daily operations to include registration, cash collection, charge preparation, referral/authorizations.

Knowledge, Skills, & Abilities:

The requirements listed below are representative of the knowledge, skills, and abilities required:

  • Education: High school diploma or GED.

  • Experience: A minimum of 3 years of experience in a clinical setting, with at least 1 year in a lead or supervisory role.

  • Technology Applications: Proficient in navigating multiple computer systems and using practice management software for electronic medical record-keeping. Capable of scribing chart notes as directed by the provider. Knowledgeable in Microsoft Office applications.

Role-Specific Knowledge:

  • Understanding of medical practice and organizational policies to administer patient care effectively.
  • Familiarity with examination, diagnostic, and treatment room procedures.
  • Skilled in the use and maintenance of medical equipment and instruments necessary for patient care.
  • Awareness of common safety hazards and precautions to establish a safe working environment.
  • Competence in documenting and maintaining accurate patient care records.

Physical and Mental Demands:

Travel to additional locations is required.

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job responsibilities:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods. The role involves using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; balancing; stooping; kneeling; bending; crouching; or crawling.

  • The employee may occasionally need to lift, push, pull, and/or move up to 25 pounds. Repetitive motion of the upper body is required for extended use of a computer. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note: This job description is not exhaustive and may be updated or modified by the department supervisor to reflect the needs and changes in the operations of the practice.

 

 

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