Summary
The Pathology Administrator plays a crucial role in supporting the operations of laboratories and medical practices by performing a range of administrative and clerical tasks. This position is responsible for maintaining patient files, managing front office duties, and ensuring the accurate filing of medical records and pathology slides. Additionally, the Pathology Administrator serves as the primary point of contact for patient communication, including scheduling procedures, answering inquiries, and conveying biopsy results in a clear and compassionate manner.
Key Responsibilities:
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Patient Communication: Effectively communicates test results to patients, ensuring the information is presented in an understandable format and language. Confirms that patients have received and comprehended the information.
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Record Keeping: Accurately documents all patient communications in compliance with practice policies and HIPAA regulations, ensuring thorough and confidential record-keeping.
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Appointment Coordination: Instructs patients on the necessary follow-up appointments and treatment options, documenting the details appropriately in the electronic medical records system.
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Front Office Management: Maintains the organization and efficiency of the front office, including filing medical records, pathology slides, and handling incoming calls.
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Biopsy Coordination: Manages biopsy patient calls, including scheduling procedures, addressing patient questions, and providing necessary support throughout the process.
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Attendance: Demonstrates consistent and reliable attendance to fulfill job responsibilities effectively.
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Additional Duties: Performs other related duties as assigned to support the overall function of the laboratory or practice.
Qualifications:
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Education: High school diploma or equivalent is required.
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Experience: A minimum of 0-1 year of relevant experience is required, preferably in a healthcare or medical office setting.
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Certifications & Licenses: Not applicable.
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Technical Proficiency: Proficient in the use of practice management software and electronic medical record systems. Demonstrated proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Work Environment and Conditions
- Work is performed in an office environment, involving frequent telephone contact with various stakeholders. Must be able to work efficiently under pressure and resolve conflicts as they arise. Flexibility in working hours may be required.
Physical Demands
- Requires extended periods of sitting and moderate typing. Must have sufficient manual dexterity to operate office equipment, normal or corrected vision, and acceptable hearing range for telephone communication. The ability to view and type on computer screens for variable periods of time is necessary.
NOTE: This job description may not include all of the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operations at any given time.
