We are seeking a skilled and compassionate Licensed Practical Nurse to join our team as a Triage Registered Nurse. In this role, you will provide essential support to healthcare providers by efficiently assessing patient needs, determining the appropriate course of action, and ensuring clear communication between providers and patients. Your expertise will contribute to the delivery of high-quality care and the overall patient experience.
Key Responsibilities:
- Triage Management: Open and close the triage queue according to established protocols.
- Patient Communication: Answer and respond to incoming phone calls, reviewing refill requests, and addressing patient inquiries.
- Patient Assessment: Collect and document patient information, including symptoms and medical conditions, to determine the urgency and type of care required.
- Provider Liaison: Communicate patient needs and conditions to providers and relay their instructions back to patients.
- Documentation: Accurately document patient interactions, including advice provided and patient responses, in the electronic medical record (EMR).
- Medication Management: Refill prescriptions following provider-specific protocols and ensure proper documentation in the EMR.
- Patient Portal Management: Monitor and respond to messages received through the patient portal.
- Prescription Authorization: Assist with prescription prior authorizations as needed.
- Appointment Scheduling: Schedule appointments within the practice and with outside providers as directed by healthcare providers.
- Test Results Communication: Relay lab and pathology results to patients promptly.
- Collaborative Care: Work closely with other staff and providers to address patient issues effectively.
Qualifications:
- License: Active LPN license.
- Certification: Current CPR certification.
- Education: LPN certification required
Skills and Abilities:
- Strong interpersonal and communication skills.
- Ability to work efficiently under pressure and manage multiple tasks.
- Proficient in using electronic medical records and other office equipment.
- Excellent organizational skills and attention to detail.
Work Environment and Conditions:
- Primarily office-based with occasional fieldwork.
- Frequent telephone communication with patients, staff, and external providers.
- Flexibility in working hours may be required to meet patients’ needs.
Physical Demands:
- Prolonged periods of sitting, standing, and walking.
- Occasional bending, stooping, and lifting (up to 25 pounds).
- Moderate typing and manual dexterity required for operating office equipment.
- Ability to view and type on computer screens for extended periods.
- Adequate hearing for telephone communication.
Additional Requirements:
- Experience with triage, injections, and treatments is preferred.
- May require occasional travel.
This position offers a unique opportunity to contribute to patient care in a dynamic and supportive environment. If you are a dedicated LPN with a passion for triage nursing, we encourage you to apply.
