Phreesia is looking for a Client Experience Manager to join our growing Life Sciences team!

This individual will work with Agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands. This opportunity is ideal for someone looking to escape the agency/media world and join a smart, creative, dynamic team that is committed to bringing innovation to the healthcare industry. The Client Experience Manager will work closely with cross-functional internal teams to lead clients to deliver successful, effective, targeted patient engagement digital campaigns.  

We need a client-facing, strategic, digital media enthusiast with strong communication skills who has an interest in uncovering opportunities across healthcare brands. This position will focus on developing relationships, building rapport, obtaining opportunities for partnership, providing capabilities presentations, entertaining clients (virtually and in person), and securing brand leads. This individual should be confident meeting with all levels at both Agencies and Life Science organizations. 

What You'll Do:

  • Generate new business with media buying agencies/AORs/Life Science companies for appropriate brands that have patient-facing strategic imperatives 
  • Foster healthy relationships with customers and manage those relationships through organizational changes 
  • Prepare/present capabilities presentations and product demonstrations 
  • Complete media agency RFP templates and ensure that Phreesia is included in such proposals  
  • Develop strategic and creative account plans for managing agencies/Life Science companies and their respective brand opportunities   
  • Support Lead managers with our large accounts  
  • Collaborate regularly with internal Business DevelopmentAnalytics and Insights, Sales Ops, Content Strategy, Senior Leadershipand Demand Generation Teams 
  • Identify and pursue new sales opportunities  
  • Increase awareness of Phreesia within the healthcare space 

What You'll Bring:

  • Bachelor’s degree required 
  • Minimum 3-5 years of experience in client services, account management, media buying, or media strategy  
  • Healthcare experience required; Point of Care, Out of Home, Pharmaceutical, OTC, and/or CPG experience highly valued  
  • Familiarity with digital media vernacular and measurement  
  • Customer-facing skills  
  • Ability to travel and interface with clients out of office 
  • Strategic thinker and listener  
  • Excellent presentation skills -- comfortable wowing people  
  • Strong communication skills both written and oral 
  • Proficiency in creating PowerPoint presentations 

Who We Are:  

At Phreesia, we’re committed to helping healthcare organizations succeed in a fast-changing landscape—and we need smart, passionate people to help us do it. Our innovative SaaS platform offers our clients a suite of applications to manage the intake process, giving them the tools to engage patients, improve efficiency, optimize staffing and enhance clinical care. 

Basically, what you do here matters, and hard work does not go unnoticed. Not only does Phreesia care about our clients, we also care about our employees. In fact, we’re a four-time winner of Modern Healthcare magazine’s Best Places to Work in Healthcare award. If you’re interested in consistent feedback and recognition, defined career paths, and the opportunity to work with driven and engaged colleagues in a dynamic industry, this may be the right opportunity for you.  

Benefits and Perks:  

  • Variety of health plan options, dental/ vision coverage, and short/long-term and life insurance plans  
  • 401(k) savings plan  
  • Flexible working hours  
  • Unlimited vacation  
  • Mobile phone reimbursement and internet reimbursement
  • Fitness reimbursement
  • 100% paid maternity leave to our U.S. employees, as well as a generous maternity benefit to our employees in Canada.  
  • Tuition and certification reimbursement, as well as other professional development opportunities 

  Be sure to check out our Instagram  and Facebook ! 

We strive to provide a diverse and inclusive environment and are an equal opportunity employer. 

 

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Phreesia are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.