PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Skills:
Minimum work experience of 3-6 years in Integration Support, Engineering maintenance/sustenance Support of production systems.
Work experience on Rest APIs using JSON or SOAP UI/Postman tools is a must.
Strong and hands-on experience in troubleshooting basic technical issues and providing step-by-step technical help in web and mobile applications.
Knowledge of any programming language (Python, PHP, Java), platforms (Web, Android, iOS).
Researching, diagnosing, troubleshooting, and identifying solutions to resolve the merchant integration Issue.
Having Work Experience in the payments module will be an added advantage.
Strong communication and problem-solving skills are required.
Strongly focused on execution, proactive, Quick Learner.
Familiarity with remote desktop applications(Ex: AnyDesk).
Experience in Managing a team, reporting and managing stakeholders would be an added advantage.
Role and Responsibilities :
Managing merchant accounts during the integration phase before go-live.
Work with the product and tech team and understand different product flows.
Understanding merchant payment flow, and requirements and suggesting the solution to them.
Taking ownership of customer issues reported and seeing problems through to resolution.
Attending meetings/con calls with the merchant's tech/business team.
Preparing internal docs and highlighting redundant issues.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
