Ethics and POSH Lead

Location: Bengaluru, India

PhonePe values: Integrity, Positive Disruption, Learn Fast, Fail Fast, Bias for Impact, Transparency, Collaboration, Excellence in People, Openness of Thought, Customer First, Holistic Approach, Learn More. It’s Free! Passion, Perseverance and Conviction, Simplicity Breeds Scalability

About PhonePe:

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

• Manages and oversees the ethics case management program by ensuring all reported cases from across PhonePe Group are addressed in a timely manner, consistent with global governance expectations and mandates, as well as proactively develops company specific tools/process to further improve and enhance case handling to meet or exceed established KPIs and business needs.
• Responsible for managing Ethics channel investigations, working closely with investigators, HR, senior leadership and legal to drive the process and ensure timely conclusion of cases.
• Responsible for developing, monitoring and reporting on company’s case management metrics and trends ensuring the proactive engagement of the appropriate stakeholders to identify process gaps and potential solutions.
• Promotes an environment that reinforces the highest standards of ethics and integrity by providing guidance to employees across PhonePe Group; including the interpretation of PhonePe’s Code of Conduct, Conflict of Interest policy, etc. to ensure that recommended actions/behaviors are consistent and aligned with core beliefs and values.
• Actively contributes to the development, implementation and/or execution of the ethics training and awareness program including; the development of training content; delivery and tracking of training sessions;
• Responsible for the execution, coordination and participation in activities to assess the effectiveness of the ethics program, including but not limited to risk assessments, Continuous Improvement Reviews and Compliance site Tours.
• Collaborates and shares best practices and insights with global compliance partners to drive continuous improvement and evaluation of program needs.
• Being a key member / part of the Internal Committee (Prevention of Sexual Harassment) and facilitating the conduct of the inquiry (from initial complainant contact, meeting with respondent to closure).
• Ensuring all POSH compliances are met and filings are done in a timely manner.

Qualifications and Experience:

• Legal or commerce professionals with 6 to 9 years’ experience
• Related work experience with Ethics, investigations, HR, Legal and/or compliance areas will be preferred.
• Hands on experience in handling POSH cases is an advantage