About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Responsibilities:
Continuously Monitor graphs, work on alerts, and resolve as per the runbook. Escalate the
issues to the next level if required.
Must discuss every matter with its supervisor or concern team to get any issue sorted.
Follow through and take ownership of all queries where possible, Escalate to the concerned
team on time.
Knowledge of monitoring tools like – Hystrix, Grafana, and Echo.
Monitor application performance, prepare weekly reports, monthly reports of alerts/tickets
worked on and calculate SLA, and review performance.
Restoring a failed service as quickly as possible and updating the on-call.
Prioritize and manage multiple thresholds related to different POD’s where you are requested to
work as per the roster.
Ensure that any alerts and issues on a service report are escalated efficiently.
Provide prompt and accurate feedback to the on-call and concern team and update them about
the resolution.
Follow up with different teams to ensure their services are fully functional.
Requirements:
3 + yrs of total experience
Excellent Communication skills and Ability to communicate with the team in a very precise and
professional manner.
An effective communicator
Hands-on experience with Windows environments.
Should be computer literate, basic use of office tools like MS Word, Excel, PowerPoint, and Jira.
Knowledge of Ticket Management and SLA process.
Candidates should be flexible enough to adapt to 24/7 Shifts.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
