Global HR Operations

About: Phonepe is the leader in the UPI based payments in India with a market share of more than 47%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and till date has got over 500 mn registered users and 38 mn merchants. PhonePe has forayed into diverse areas with its offerings in almost all fintech segments including insurance, lending, mutual funds and stock broking. In 2024, PhonePe also launched Indus AppStore - its own native Android-based mobile app store built for Indian consumers providing app discovery and content in 12 Indian languages.

Job Objective:

We are seeking an experienced Global Payroll Manager to join our HR Operations team. The Global Payroll Manager will be responsible for identifying potential local payroll and compliance partners in overseas locations where PhonePe expands its business. The incumbent will evaluate potential partners based on various factors and present the final choice(s) to the management.

Responsibilities: 

Setting-up Global Payroll and Compliance Partnerships:

• Research and identify potential local payroll and compliance partners in overseas locations where PhonePe wishes to expand its footprints.
• Evaluate potential partners based on criteria such as expertise, reliability, compliance with local regulations and cost-effectiveness.
• Develop a comprehensive understanding of payroll and compliance requirements in each country of operation.
• Collaborate with internal stakeholders, including the Finance, Legal, Compliance (Anti-Corruption), Procurement, and Business teams, to gather requirements and assess partner suitability.
• Conduct due diligence on potential partners, including reviewing their track record, client references, and financial stability.
• Negotiate contracts and service agreements with selected partners, ensuring terms and conditions meet the company's needs and standards.
• Present recommendations and findings for approval and selection of partner.
• Oversee the onboarding process for selected partners, ensuring smooth integration with existing payroll systems and processes.
• Provide ongoing support and guidance to local payroll partners, monitoring performance and addressing any issues or concerns that may arise.
• Stay abreast of changes in global payroll regulations and best practices, recommending adjustments to payroll processes and partnerships as needed.
• Validating the monthly/periodic invoices and ensuring the payment to the partners.

Managing Global Payroll and Compliance:

• Work hand in hand with appointed local partners to accurately manage the monthly payroll.
• Ensure compliance with local labor laws and regulations with help from the local partners.
• Reconciling payroll reports, including salary changes, taxes and deductions as per the local standards.
• Addressing the payroll, benefits and tax related queries from the employees in the respective overseas location.
• Act as a subject matter expert on global payroll matters, providing guidance and support to internal stakeholders as required.

Capabilities & Requirements:

• Bachelor's degree in Human Resources/ Business Administration/ Finance, or a related field. Master's degree preferred.
• 8-10 years of progressive experience in global payroll management or related roles, with a proven track record of success. US payroll experience is mandatory.
• In-depth knowledge of global payroll regulations, compliance requirements, and best practices.
• Experience in identifying and selecting payroll and compliance partners in multiple countries.
• Strong negotiation, communication, and relationship-building skills.
• Excellent analytical and problem-solving abilities.
• Drive for result, strong bias for action, problem solving and ownership.