About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
About the role
Looking for an Associate Manager to support the management of the day-to-day business. The Core responsibility of the role will be to work with team members to Review, identify quality problems, and improve operational processes. Write, maintain, and disseminate quality manuals and other documentation. Investigate and diagnose quality complaints, track down components, and recommend corrective actions, and ensuring smooth daily operations.
Responsibilities:
- Able to define and execute the Process for the areas under your ownership
• Should have a sound understanding of requirements gathering to take any certain campaigns live
• Help develop an effective Quality Assessment framework, tuned to the specific needs of our customers and organization
• Conduct/manage campaign audits before it goes live
• Develop and maintain deep knowledge of all PhonePe offer products and features
• Create and update process documentation (quality-related); proactively identify such needs
• Identify special audit needs on a monthly basis, create audit plan, execute, and share findings with a mitigation plan
• Help improve/update the Quality SOP and quality reporting
• Conduct/participate in calibration sessions and help ensure alignment across all team members
Attributes of an ideal candidate:
- Have worked earlier in designing/execution of a campaign requirement
• Detail oriented with the capacity to organize and prioritize among multiple projects
• Loves to work with data; can analyze trends/deviations, derives meaningful insights and effective plans
• Enjoys the process of auditing and can easily simplify the findings for team members
• Exceptional commitment towards customer experience/ Business operations
• Should have a well-developed capacity to embrace change with consistent positivity and an appropriate sense of urgency
• Keeps him/herself informed about new developments, methods, and techniques related to the Quality domain
Basic Qualification/Requirements:
- Excellent communication Skills
• BTech or MBA Degree preferred; equivalent experience can be considered
• Minimum 3-5 years’ overall experience. Experience in training (process and/or soft skills) will be a plus.
• Experience in client/vendor management will be a plus
• Good understanding of and experience in utilizing various quality improvement frameworks/models/methodologies
• Ability to multi-task and prioritize, with strong organizational and stakeholder management skills
• Familiar with systems Knowledge, commonly used software applications, and process workflows/standard work templates
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
