About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Avaya & Verint
Roles & Responsibilities:
The individual will be part of the Contact Center Implementation & Production team and will be required to collaborate with both internal and external teams across various locations.
- The Voice engineer to assist with design, implementation and security for Avaya Contact Center enterprise environments
- Expert-level knowledge of Avaya Media Servers, Virtual/System Platform, ESS, LSP and Avaya adjuncts
Expert-level knowledge of Avaya CC, System/Session Manager, Communication Manager,Audiocodes SBC, IP endpoints, SIP, H.323
- Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS, AES, CTI, WFM, Verint
Experience on AEP IVR and third party applications which use AES solution
- Experience with call routing; ARS, AAR, VDN, Vector programming
- Experience with VoIP monitoring tools
- Strong knowledge of IP networking, Active Directory, DNS, DHCP and other protocols
- Experienced interfacing with vendors for new technology development and collaboration In-depth knowledge of VoIP; experience with Avaya VoIP Products In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
Experience in Voice trunking including SIP, IP, PRI, POTS, etc. and working with service providers in providing solutions
- Good hands on experience for V15.1,V15.2,V11.1 & Analytics product suite.
Prior experience with the installation, support, usage, or administration of Verint software would be an added advantage.
- Knowledge and demonstrated experience using diagnostic tools such as syslog,Wireshark, Netmon while troubleshooting technical problems, is preferred.
- Knowledge in databases (SQL server 2012, 2019 and beyond) and SQL Queries. Should be able to understand and code medium to complex SQL queries.
- Knowledge on Web Servers (IIS, Web logic, Apache Tomcat) would be an added advantage.
Good knowledge of Windows operating System (Active Directory, DNS, DHCP) and SAN Storage, Domain Controller.Should have sound knowledge on Linux operating systems
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
