About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Purpose of the team
At PhonePe, the HR Product & Analytics function supports scaling of the organization with consistent, data-driven and meaningful systems for people processes.
We are very passionate about solving complex problems across the employee lifecycle leveraging technology, automation and data intelligence. While still early in our journey, our intent is to build holistic solutions that are tailored to meet the needs of diverse teams in the organization. We keep the long term end state in mind and focus on building stable and reliable platforms and reach this goal by continuous iteration. We prioritize a simple and intuitive user experience for all stakeholders and ensure there is minimum friction and easy adoption of technology. Data is central to everything we do at PhonePe, and the purpose of our HR systems is to provide intelligent inputs and guidance to employees and managers for achieving business outcomes and individual growth.
Expectations from the role
As a product manager in the HR Product & Analytics team,
- You will be responsible for one or more end-to-end HR functional areas - for eg: performance management, compensation, learning, employee experience. You will help build process maturity roadmaps for these functional areas - progressing from isolated systems to connected intelligent systems. Your goal is to continuously eliminate operational / manual overhead of HR processes and look at how we can consistently leverage technology to improve efficiency and user experience
- You would work closely and with great empathy for stakeholders ranging from employees, managers, leaders and of course the HR team. You are expected to go as deep as possible in understanding their pain points and partner with them in evolving the process / technology solution.
- You are expected to map out the process and user journey for your areas - simplify and bring more structure and clarity to problem statements which translate into system solutions. Thinking from first principles is key here.
- You should have strong systems thinking - understanding the impact of process / technology decisions and trade offs in order to achieve the best possible outcomes to solve the problem. You think holistically covering all aspects including edge cases and future possibilities
- You should be abreast with the latest Innovations happening in the Employee Experience and Customer Experience Domain. Using these perspectives, you should be able to link with current pain points and conceptualize use cases / charters for the team
- Be very hands on, curious to learn and develop a working knowledge of various HR systems - understand key workflows, configurations, data models etc. Go deep specifically in direct ownership areas.
- Strong project / program management - You are expected to define requirements, scope and drive execution through various teams by setting up the right review mechanisms. You are expected to set up the appropriate agile methodologies within the team to drive execution. You will be supported by internal technical teams, operations as well as external partners for implementation.
- You continually measure the success of your solutions basis stakeholder feedback, quantitative metrics and keep iterating and strive for customer delight
Ideal Candidate should have:
- Attention to detail, curious to dive deeper into problems, conscientious
- High analytical ability and quick with data reporting and analysis
- Working knowledge of HR systems, HR product-market knowledge (core HRIS and niche products)
- Fundamentals of HR processes, OD and design thinking
- Excellent communication skills to proactively communicate with stakeholders
- Ability to multitask and work on a diverse range of platforms and problems
- 1 to 3 years of experience in relevant roles - Product Management / Implementation in HR Tech Companies like Darwinbox, Rippling etc or Employee Experience / HR Transformation/ HR COE in product oriented companies like Amazon, Microsoft etc
- Tier 1 MBA and Engineering background, HR MBA is a ++, some prior IT/tech work ex is a ++
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
