About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.


At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Responsibilities of Manager - HR Systems / Manager - HCMS:
● HR Systems domain -- IT project mode and systems operations mode based on need:
Gather business change requirements/enhancements; raise configuration change
requests; ensure configuration changes; change control process, testing and roll-out;
maintain system documentation.
● Be a team-leader/people-manager as well as a solution architect/individual contributor
● Learn-as-per-need, Coach team members on techno-functional aspects, provide end
user support and training
● Periodic system updates and validations as required across Development/Test;
Preview/Stage and Production environments
● Interface with the software/services vendor’s Customer Success/Technical Support team
for select change requests, issue resolution and keeping track of system updates
● Maintain organization masters and proactively manage system-wide impact of changes
● System-related issues categorization, prioritization, tracking and timely closure through
Employee Helpdesk
● Troubleshooting and carrying out independent Root-Cause Analysis (RCA)
● Interface with auditors: IT Application Controls and IT Governance
● Take handover, maintain and enhance new systems implemented by HR Product team.
A. System Administration – Core System of Records (SAP SuccessFactors)
Module scope within SAP SuccessFactors: Employee Central, Time & Leave, Performance
Management-Goal Management (PMGM), Compensation, Onboarding2.0, Role-based
Permissions, Reports, Workflows, Integrations
B. System Administration – Systems Adjacent to SAP SuccessFactors
System administration, maintenance and enhancement of niche systems: Applicant Tracking
System (Greenhouse), Onboarding tool (Tydy), Learning Management System, Contract
Workforce Management System and 360 Feedback tool (Qualtrics 360); some vendors give
full control of system administration to HR Systems team while the others involve ongoing
dependency on the vendor’s technical team for many aspects of the system maintenance.
C. Vendor Relations
Vendor relations (governance, contracts, payments) for all the HR Systems vendors
Stakeholders for Manager - HR Systems / Manager - HCMS:
● HR stakeholders (HR Business Partners, Talent Management, Compensation &
Benefits, HR Operations, Talent Acquisition) and HR Product & Analytics teams
● End-users: Manager and Employees
● Corporate IT team: Especially for integrations, Google Single-Sign On
● Vendor spocs: Project Manager, Technical-Functional Consultants
● Leadership: Governance/Steering Committee, Vendor leadership

Desired Qualifications and Skills:
● B.Tech with 8-10 years of experience, ideally in Comp. Sci. / IT / Electronics /
Communication (Techno-functional mindset is mandatory; MBA is optional)
● Good understanding of HR Information Systems, their implementation and support
● Technical expertise in managing integrations between systems
● Sound knowledge of 2 or more modules/systems called out in the Job Responsibilities
● Strong interpersonal and communication skills including documentation
● Problem-solving/Trouble-shooting: Active identification, participation and resolution
● Disciplined execution and tracking of tasks
● Good knowledge of MS Office / Google Suite

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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