Who We Are | Our Culture

When you join Phoenix Contact, you join a team of visionaries who are creating a sustainable world based on our passion for technology and innovation. Our mission is to create solutions for electrification, networking, and automation to contribute to a world in which renewable energy is available for the benefit of everybody. We create solutions for the challenges of today.

We are a team of passionate and welcoming people with vastly diverse backgrounds, who value honesty, friendliness, and trusting partnerships. We work together to promote a culture of entrepreneurial freedom that allows us to control our own destiny. We thrive in an inclusive environment where we recognize that our people are our biggest asset.


 

Job Summary

Lead Product Support Engineer (LPSE) will provide:

  1. Strategic Customer Sales Support - LPSE will be responsible for working directly with customers, sales engineers, and channel partners to help them understand and select, as well as troubleshoot and apply high tech products in automation and controls systems. The LPSE will also focus on long term strategic support plans to arrive at an end goal of providing complete customer satisfaction and delivering a positive experience when selecting and applying Phoenix Contact high-tech products.
  2. Technical Product Sales Training – The LPSE will assist the Product Marketing Manager to lead high-level technical training to our customers, sales engineers, and channel partners.  
  3. Focus Product Portfolio – Products categorized under the Power Reliability umbrella. These include power supplies, UPS, diodes, surge protection and breakers.

Key Responsibilities

  • Identify and troubleshoot problems with industrial control systems
  • Develop, document and implement customer focused support strategies for the US market
  • Create and present technical training for both internal and external customers
  • Analyze support trends for power reliability focused products (power supplies, UPS, diodes, surge protection and breakers) and present to management on a regular basis
  • Develop and maintain a basic understanding of industrial networking and communication technologies. Specific knowledge in Industrial Ethernet Protocols:  Profinet, EtherNet/IP, and Modbus TCP
  • Document customer inquiries in CRM system to provide customer and sales team detailed summary of required action to meet customer needs
  • Work to continually improve the support process for power-focused products and standards
  • Qualify and gather input for system design through functional specification review or by direct customer interaction with minimal guidance
  • Represent Phoenix Contact as a subject matter expert in industry activities such as trade shows, conferences, customer visits, social media and forums as required to gain closer access to industry trends

Must-Have Qualifications

  • Minimum of 5 years industrial automation experience, 10 years preferred
  • Working knowledge and experience with industrial automation products (hardware or software)
  • Ability to communicate technical concepts and principles to non-technical people orally and in writing

 

We Value

  • Controls system design a strong plus
  • Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions
  • Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives, formulate solutions and implementation strategies

 

Must Be Able To…

  • Travel 30% (5% - 10% Overseas)
  • Lift 50 pounds
  • Sit and/or stand for extended periods of time (2-4 hours at a time)
  • Work on a computer for extended periods of time (up to 4 hours at a time)
  • Travel in vehicles (automobiles, trains, and planes) for up to 10 hours
  • Communicate effectively in verbal and written English


What’s in it for you?

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 14 weeks fully paid maternity leave & 6 weeks fully paid paternity leave, life insurance, short & long-term disability, tuition assistance, and more!

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Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

 

Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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