Philo is a small, ambitious startup building the future of television. Our product lets you watch your favorite shows on all the devices you care about, with intelligent search, insightful discovery, and effortless sharing — in short, we are building the TV watching experience that we’ve always wanted for ourselves.

We’re a company that puts people first — both our customers and the people on our team. At Philo, our philosophy is to empower our colleagues to do their best work and have a big impact on the product while supporting each other in a collaborative environment. We value pragmatism, pride in our work, and passion. We believe in having transparency and openness across all parts of the company.

We are committed to diversity and inclusion as we grow the Philo team and shape the future of TV. Promoting inclusion and diversity is a core part of our values, and we believe that a diverse set of voices and perspectives on our team enables us to build the best product for our customers.

Philo is headquartered in San Francisco, with additional offices in New York and Cambridge, MA. Our leadership team includes one of the founders of Facebook as well as alums of Meraki and HBO. Philo is backed by NEA and industry partners including HBO, Discovery, AMC, A&E, and Viacom.

The Role

Are you an excellent writer? Do you have a propensity for organization, design, and instruction? Are you digitally fluent? If you said YES YES YES, consider refining your talents on the unparalleled support team at Philo. With clarity and style, you will be a godsend to the customers, support agents, and HQ staff that worship at the altar of knowledge 🙏

The Technical Writer & Content Creator is responsible for internal and external documentation and also works closely with the Learning & Development team on agent training -- ultimately laying the foundation for awesome customer experiences. By fostering strong communication and understanding, you’ll have an outsized cross-functional impact on many teams outside of Support as well, particularly Product and Engineering.

This is a fantastic opportunity for go-getters interested in jumpstarting their career in an exciting and nurturing environment. Plus, TV is fun! TL;DR: if you’re smart, write well, and work hard, apply now!

Responsibilities:

  • Create knowledge bases, customer support agent content, and help center articles to help support agents, customers, and others within the company
  • Scope and create documentation both individually and by collaborating with teams
  • Write clear documentation about how to perform technical and other tasks
  • Edit, clarify, and proofread documents written by others
  • Write and test published documents to ensure searchability and effectiveness 
  • Plan, research, and write documentation for projects of moderate to high complexity and scope
  • Identify audiences for content and anticipate the questions, problems, and needs that the content should address
  • Craft compelling, effective, on-brand learning content experiences using instructional design, UX, learning and behavioral science principles 
  • Design and build innovative content offerings that enable learning paths suited to different types of learners at different stages of growth through a transmedia approach 
  • Prototype, develop, and test learner-centric digital and blended learning experiences and materials in a variety of delivery modalities 
  • Evaluate impact and continuously improve content experiences 

Qualifications:

  • BA/BS with strong academic record
  • Strong command of the English language: an eye for detail, meticulous grammar, and proofreading skills
  • Demonstrated aptitude for quickly learning and understanding new technologies
  • Keen technical curiosity, with outstanding research and problem-solving skills
  • Ability to break down complex technical subjects and present them in an approachable way for different audiences - including translating technical jargon into plain language
  • Commitment to following and improving team processes and style guidelines
  • Highly organized and strategic thinker with the ability to prioritize and make decisions with bias towards action

Bonus Points:

  • Experience designing and developing learning content for adult learners
  • Experience with a learning management system
  • Experience at a tech startup or support team
  • Strong project management skills; able to hit deadlines for multiple projects at a time
  • An eye for visuals and graphic design, and familiarity with image editing tools
  • Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training
  • Experience writing content for a technology company
  • Passion for creating pleasant user experiences
  • Experience working cross-functionally with UX, Product Management, Sales, and Marketing partners
  • Ability to make content strategy decisions based on credible metrics and communicate according to well-reasoned analysis

Status: Full-time
Location: San Francisco, CA
Compensation: Includes competitive salary, company stock options and health benefits.

Philo is an equal opportunity employer. We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. Philo is an equal opportunity employer. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the Philo team is happy and healthy. Here is a sampling of the benefits we offer our team:

  • Full health, dental and vision coverage for you and your family
  • Flexible working hours
  • Generous paid parental leave
  • Unlimited paid time off for vacation and sick leave
  • $2000 annual vacation bonus (we pay you to take a two week vacation)
  • $5000 annually for professional development and educational assistance
  • $500 “TV stipend” for new employees to upgrade their home watching setup
  • Dog-friendly office
  • And much more!

For California Residents: Philo’s CCPA Notice at Collection – Employees, Applicants, Owners, Directors, Officers and Contractors

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Philo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.