Philo is a small, ambitious startup building the future of television.

We’re a company that puts people first — both our customers and the people on our team. At Philo, our philosophy is to empower our colleagues to do their best work and have an impact on the product and customer experience while supporting each other in a collaborative environment. We value pragmatism, pride in our work, and passion. We believe in having transparency and openness across all parts of the company.

We are committed to diversity and inclusion as we grow the Philo team and shape the future of TV. Promoting inclusion and diversity is a core part of our values, and we believe that a diverse set of voices and perspectives on our team enables us to build the best product for our customers.

Philo is headquartered in San Francisco, with additional offices in New York and Cambridge, MA. Our leadership team includes one of the founders of Facebook as well as alums of Meraki and HBO. Philo is backed by NEA and industry partners including HBO, Discovery, AMC, A&E, and Viacom.

The Role

At Philo, we value the best interests of our customers, and the prestige of our support team is the proof in the pudding. That being said, behind the scenes we are most assuredly a scrappy startup -- there’s always so much to do and so little time. Well, we’re ready to take things to the next level. A strong training program is foundational to our customer success strategy, and we’re seeking a Learning and Development Specialist to nurture ours from an ugly baby to the GOAT. Somebody to champion efficient, effective, and appealing learning. Somebody ambitious. Somebody methodical. Tell me, are you that somebody?

What You’ll Do:

  • Overhaul our customer support new hire training curriculum.
  • Manage our BPO trainers and oversee new hire orientations.
  • Calibrate with QA managers to identify performance problems and learning gaps. Work with our trainers to design and roll out content addressing these issues.
  • Implement a robust feedback system.
  • Act as the Philo brand ambassador and the voice of Philo to our frontline agents.
  • Prepare our agents for success!
  • Occasionally spend time on the floor as an agent to stay connected to our agents and our customers, and to understand how to maximize training’s utility.
  • Create new feature and skill refresher lessons.
  • Relentlessly iterate.

Qualifications

  • You have a knack for explaining things, both in speaking and writing. You can distill concepts easily and effectively for a range of audiences: grandma, your ESL neighbor, an engineer, etc.
  • You exemplify the passion and care of great educators.
  • You are digitally fluent. You are happy to immerse yourself in technology. 
  • You are eagle-eyed. 
  • You advocate analysis-driven design and development. 
  • You have experience applying instructional design models and learning theories.
  • You have experience in corporate learning and training programs, in building and managing eLearning and online training content, or facilitating in-person training and new employee onboarding.

Projected Start Date: ASAP
Status: Full-time salary
Location: San Francisco, CA
Compensation: Includes competitive salary, company stock options and health benefits.

We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. Philo is an equal opportunity employer. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the Philo team is happy and healthy. Here is a sampling of the benefits we offer our team:

  • Full health, dental and vision coverage
  • Generous paid parental leave
  • Generous PTO policy
  • $2000 annual vacation bonus (we pay you to take a two-week vacation)
  • $5000 annually for professional development and educational assistance
  • $500 “TV stipend” for new employees to upgrade their home watching setup
  • Dog-friendly office
  • And much more!

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Philo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.