Position Summary:


Operational Excellence Manager (OEM) will lead cross-functional, company-wide, and business unit specific process improvement initiatives. This critical role will be accountable for identifying and implementing business process improvements that will produce expected results by increasing efficiencies and reducing waste within the organization using Lean Six Sigma, Project Management, Business Analysis, and change management disciplines. The OEM will provide hands-on leadership for all key operational projects/ initiatives. The incumbent will work closely with the Senior VP Operations as well as the Global PFM Laboratory Operations Leadership and Quality teams, to continually develop and implement improvement actions relevant to the businesses. The incumbent will also be responsible for coaching and guiding other members of staff through projects.


Essential functions of the job include but are not limited to:

  • Help create a center of process excellence program across the organization to take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
  • Recommend and clarify priorities and coordinate cross-organizational association where common needs have been identified; assess upstream and downstream impacts and integrations
  • Determine the most appropriate metrics to apply to Process Excellence initiatives and projects (e.g., productivity, cost savings, etc.)
  • Conducts organizational and business process analysis in partnership with business unit owners and process owners. Prepare project planning activities for enterprise wide continuous improvement efforts (CPI). Actively involved in designing and driving project plans with Sr. leaders to attain improvements as identified. Drives real innovation in enterprise wide business practices in order to attain improved processes, standardization within and across units and increase efficiencies throughout PFM.
  • Creates and compiles performance tracking metrics and data tracking for business units and associated services with emphasis on the critical success factors.
  • Equips the organization with operational excellence tools and practices by applying Lean and Six Sigma methodology to facilitate knowledge transfer to create the capability within the business units to ultimately drive process improvement independently.
  • Integrates appropriate organizational change management into projects
  • Validates and scopes improvement projects, links client requirements and business process improvements; organizes and drives effective teams to deliver results and complete projects successfully deploying pilot, launch and control in order to ensure the achievement of expected results.
  • Monitors and controls the changes that were made to improve processes to ensure long-term adoption.
  • Collaborate with Quality in analyzing and identifying process improvement initiatives based on audit feedback (internal/external); Non-confirming events and deviations
  • Works closely with business partners and is a trusted administrator to help to bring innovation and insight
  • Other duties as assigned



Minimum Required:


  • Bachelor’s degree in Science, Business Administration, Organizational Development, Engineering, or related field.
  • 5+ years of related laboratory and/or business experience.
  • 5+ years’ experience of successfully applying process improvement tools and techniques. (Lean, Six Sigma, etc.)
  • Black Belt certification preferred, other professional certification in Lean and/ or Six Sigma may substitute with demonstrated experience



Other Required:


  • Ability to work independently and manage multiple ongoing projects / teams to ensure agreed upon goals and milestones are accomplished
  • Ability to lead cross functional teams to ensure teams are staying on track and achieving agreed milestones.

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