**Applicants must reside in the state of North Carolina or South Carolina**
The Regional Medical Partner (RMP) is responsible for building, monitoring and enforcing the medical standard put forth by Petfolk through collaboration with the Partners in their designated markets and region. The scope of the Regional Medical Partner includes providing a medical viewpoint in recruiting, onboarding, medical record auditing, veterinarian support and coaching, and operational collaboration.The Regional Medical Partner works in conjunction with the corporate leadership team & Regional Business Partner to exceed all budgetary, client satisfaction, and patient care goals as established by the management team. As a medical leader, the Regional Medical Partner will embody and demonstrate the highest medical, ethical, and business standards on which Petfolk is built. They will serve as the advocate for the veterinary profession within both the Petfolk and local community.
- Serve as a regional medical leader, cultural champion, and mentor for the PCC medical teams within Petfolk markets
- Focus on the training, growth and medical and financial success of Partner Doctors for PCCs in their markets and for Associate veterinarians in their markets without an established Partner Doctor hired into existing PCCs
- Communicate and collaborate with the Operations, Human Resources, Talent Acquisition, and other Petfolk departments to ensure growth and success of PCCs and Mobile events within Petfolk markets.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Partner with the medical operations team to plan, recruit for, and execute business and medical growth within the Petfolk market(s) to which you are assigned.
Finance & Business Intelligence
- Responsible for exceeding medical compliance and APT targets, as well as revenue growth to budget and cost-managing strategies to result in exceeding operating profit of the portfolio through coaching & developing Partner Doctors within the region
- Monitor key metrics and performance indicators daily/weekly to achieve performance objectives, while also managing relationships with key stakeholders
- APT
- Utilization and Availability
- Medical Service mix
- Gold Star Leaderboard Metrics
- Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth & service mix and offerings
- Partner with hospital leaders, and BI to diagnose issues, identify opportunities, and develop corresponding action plans
- Deploy structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
- Prioritize areas of focus based on impact and urgency; help teams do the same
- Will partner with Finance & BI teams to determine opportunities to hire for growth & utilize new service streams
- Will be responsible for providing medical leadership and oversight of locum DVMS in partnership with the Regional Business Partner
Growth Strategy
- Will partner with our Business Intelligence team to provide insight to data discoveries that could provide margin opportunities within the clinics. Will participate in budgetary conversations.
- Will influence and ensure grassroots marketing efforts in the region
- Partner with Petfolk departments (marketing, BI, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including marketing, scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
- Will influence and implement new medical and operational initiatives within the region through collaboration with Medical Operations and Learning and Development
RESPONSIBILITIES AND REPORTING
- Partner Doctor Training
- Coordination of training of new Partner doctors from completion of Petfolk Grow and transition from Dir. of Medical Support
- Development of business acumen and medical and financial success in individual PCCs
- Medical record auditing and quality assessment in conjunction with Partner reporting and review
- Training of Partner Doctor on effective medical record review and delivery of feedback
- Medical record review of Partner doctors during initial 3-6 months
- Identification of medical quality concerns
- Review of efficiency and completion of medical records
- Onboarding and training success measured via surveys for new veterinarians
- 30/60/90 Day survey
- Completion of Seismic required training
- Relief Doctor management
- Assist with management and allocation of Relief Doctors in assigned region
- Training of Partner Doctors on relief doctor management
- PCC Partner Doctor responsibilities when Partner DVM not established
- KPI review with Associate veterinarians and Business Partner
- Medical process and efficiency coaching
- Professional Development guidance
- Controlled Substance management and auditing, including Primary Registrant responsibilities
- Recruiting and Interviewing
- Scheduled meetings with TA as needed
- Monthly candidate summary reports
- Virtual and in person doctor interviews
- Completion of interview scorecards
- Collaboration on and assessment of interview process with VP of Vet Med and TA team
- Partner with Learning and Development and People departments to host and support externs within Petfolk markets
- Collaborate with Partner and Associate veterinarians to discuss medical cases
- Participate in and contribute to monthly Medical Committee meetings
- Partner with Learning and Development create and implement topic focused training materials or initiatives.
- Participate in and advise on monthly P & L calls with Partner Doctors
- Participate in weekly 1:1 with Director of Medical Operations
COMPETENCIES:
- An energetic, friendly, people focused veterinarian with excellent communication skills, and a true passion for creating amazing pet care teams
- You are a dedicated, motivated, and passionate leader.
- You know how to get things done in a fast-paced, positive culture.
- The ability to work across departments
- Commitment to upholding company values and standards with professionalism and a positive attitude
- Startup mentality, including a high degree of entrepreneurialism and resourcefulness
- Skilled people manager that can elicit followership and teamwork to further the Petfolk mission.
- Strives to exceed departmental and organizational goals and stakeholder expectations.
- Team building skills to motivate a team to operate effectively with all levels of staff.
- Engage in all necessary activities of the employee lifecycle including but not limited to interviewing, training, performance coaching, succession planning, promotions and terminations
- Ability to collaborate with diplomacy and tact in the spirit of team building for all
- A strong partner with excellent interpersonal capabilities across a diverse group.
- Willing and happy to pitch in whenever and wherever in a developing environment.
- Excellent work ethic grounded in discretion and confidentiality.
- Excited to learn new skills, both medically and professionally
EDUCATION AND EXPERIENCE:
- 8+ years in the veterinary ecosystem
- DVM, VMD, equivalent degree with veterinary licensure in good standing, including DEA registration
- 3+ years leadership or management experience within a veterinary setting, multi-location management preferred. Management experience should include solid understanding of veterinary practice financials and experience managing multiple veterinarians.
- Ability to self monitor and self manage
- Ability to manage multiple projects at once
- Ability to execute on systems and processes
- Ability to effectively partner with others
- Extreme attention to detail
- Problem solving and analytical skills
- Superior communication skills
- Professionalism and confidentiality
- Ability to travel on occasion for training teams within hospitals
- Advanced familiarity with business systems and productivity tools like G-Suite, Excel, Word, and similar platforms
WORK ENVIRONMENT:
- The Regional Medical Partner will work remotely and within the Petfolk market based on a M-F schedule, minimum 40 hours per week. Some weekend work will be required, including rotating on-call availability for remote questions as our locations are open 7 days a week
- The Regional Medical Partner will be expected to work 3 to 4 PCC shifts as a practicing veterinarian per month.
- The Regional Medical Partner will be in the PCCs in their region 4 days each week, with some overnights required in markets
TRAVEL REQUIRED:
- Travel up to 90% of time within assigned region
- Expected travel for 3-4 days at a time 3 weeks/ month
- Occasionally during weekend days for new site openings
- New site openings - training and implementation of Petfolk operational and medical processes
- Petfolk DMAs for medical oversight when Partner doctors not established
- Department and company wide strategy and business sessions (HQ or other as scheduled)
PHYSICAL REQUIREMENTS:
- Ability to operate a computer and relevant technology
- Ability to perform and/or assist with medical procedures within PCC and MCC
- While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases. The employee will also be exposed to noise and vibration.
- Follow federal and state animal health laws and regulations including OSHA and DEA.
- Physical Demands:Medium; Frequently lifts up to 50 pounds with assistance. Constant (67-100%); Standing, walking, bending, grasping, handling and forward reaching
We believe in working together to be the beacon in the industry by reshaping vet care as we know it. When too often the veterinary care experience falls short, we’re here to make it better for everyone: pets, their parents, and Vets alike. We encourage you to join and grow with us!
