JOB SUMMARY:
The Regional Business Partner (RBP) is responsible for ensuring the seamless operations of multiple pet care center locations within an assigned region. This region will have anywhere from 10 - 30 locations and could span multiple geographies. The RBP is a thoughtful, passionate leader of people who believes in the mission and values of Petfolk (SWEAT). The RBP works with the corporate management team and the Business Partners to meet all budgetary, client satisfaction, and patient care goals as established by Petfolk leadership.
Reporting to the Director of Partner Support, the RBP will manage multiple Business Partners within an assigned geography. The RBP will be integral in successfully supporting established pet care center business partners.
- Focus on the initial training and integration of Business Partners for new PCCs and for Business Partners hired into existing PCCs
- Responsible for execution of stellar operating profits within the Region they serve
- Communicate and collaborate with the Operations, Human Resources, Talent Acquisition, and other Petfolk departments to ensure the growth and success of PCCs within Petfolk markets
- Will assume direct leadership of any PCC location that does not have a Business Partner
ESSENTIAL DUTIES & RESPONSIBILITIES:
Finance & Business Intelligence
- Responsible for exceeding revenue growth to budget and cost-managing strategies to result in exceeding operating profit of the portfolio through coaching & developing Business Partners within the area
- Responsible for recognizing and coaching to cost-saving measures to include inventory management, effective utilization of staff & calendar management, new service streams
- Monitor key metrics and performance indicators daily/weekly to achieve performance objectives, while also managing relationships with key stakeholders
- DVM Scheduling and Capacity Management
- Pet scheduling
- Inventory/COGS
- Team scheduling & labor management
- Gold Star Leaderboard Metrics
- Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth & service mix and offerings
- Partner with hospital leaders, and BI to diagnose issues, identify opportunities, and develop corresponding action plans
- Deploy structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
- Prioritize areas of focus based on impact and urgency; help teams do the same
- Will partner with Finance & BI teams to determine opportunities to hire for growth & utilize new service streams
- Will be responsible for providing input to strategic scheduling of locum DVMS in partnership with the Regional Medical Partner
Other Duties
- Provide leadership and oversight to Business Partners to focus on financial performance while maintaining Petfolk standards
- Will support new DeNovo locations and their teams from First Day Open
- Assist with the implementation of cultural & brand standards for pet care centers in collaboration with the leadership
- Champion Petfolk culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission. Will partner with the Petfolk “Culture” team to advise/participate in events meant to support the culture and community of Petfolk
- Will advise on local grassroots marketing efforts
- Will be responsible for hiring new Business Partners in the region
- Advise Business Partners on operational policies and recommend changes where applicable to improve performance
- Will coach and develop business strategies to improve margin performance at the pet care centers
- Instill a sense of accountability and customer service excellence with our teams at all levels
- Achieve results through influence and partnership versus through authority or directives
- Facilitate connections and community among individuals and hospitals within markets
- Will work with Business Partners & People on all HR matters
- Random site audits of the pet care center to ensure physical plant standards are being maintained
Growth Strategy
- Will partner with our Business Intelligence team to provide insight to data discoveries that could provide margin opportunities within the clinics. Will participate in budgetary conversations.
- Will spearhead and ensure grassroots marketing efforts in the region
- Partner with Petfolk departments (marketing, BI, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including marketing, scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
Responsibilities & Reporting
- Business Partner Onboarding and Training
- Coordination of training of new Business Partners from completion of Petfolk Grow through transition
- 30/60/90 Day survey
- Completion of check-in meeting template
- Recruiting and Interviewing
- Scheduled meetings with TA as needed
- Monthly candidate summary reports
- Virtual and in-person interviews
- Completion of interview scorecards
- Will spend 4 full days each week on-site in the care centers that need on-site support
- Schedule and facilitate meetings with all Business Partners as needed
- Will participate lead monthly P&L calls with Business Partners
- Will participate in weekly 1:1’s with Director of PCC Operations
COMPETENCIES:
- Advanced P&L experience and understanding
- Exceptional interpersonal skills
- Deep understanding of successful change management strategies within the veterinary industry
- Ability to juggle multiple competing priorities in a fast-paced environment
- Expert in Google Suites and able to learn new computer-based applications with ease
- Strong active listening and written and verbal communication skills; strong professional presence
- Proven self-starter with the ability to work independently
- Highly organized and detail-oriented work ethic
- Ability to work collaboratively with all team members, both at the practice level and at the corporate level
- Ability to analyze and assess complex and ambiguous data to make recommendations for continuous strategic and operational improvements
- Commitment to uphold SWEAT values in words and actions
- High EQ and ability to work in ambiguous situations while maintaining a calm and positive demeanor
- Must live near a major airport
- Must be able to travel daily and work weekends
EDUCATION AND EXPERIENCE:
- 10 + years in the pet ecosystem
- 3+ years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity
- Former veterinary practice manager
- Experience leading cross-functional initiatives
WORK ENVIRONMENT:
- Work will be conducted across multiple settings, including remote work from home, on-site visits to pet care centers, and professional event venues.
TRAVEL REQUIRED:
- 90% travel within assigned territory
- Travel for corporate events as needed
PHYSICAL REQUIREMENTS:
- Ability to travel frequently, including overnight trips and extended periods away from home.
- Capacity to sit or stand for extended periods during meetings, presentations, or travel (e.g., driving, flying).
- Comfortable carrying and transporting materials or equipment, such as a laptop, promotional items, or meeting supplies, weighing up to 25 pounds.
- Physical mobility to navigate various environments, including veterinary care centers, conference venues, and airports.
- Ability to work varied hours, including occasional evenings or weekends, to accommodate travel schedules or business needs.
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
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PetFolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.
