Personalis is a rapidly growing cancer genomics company transforming the development of next-generation therapies by providing more comprehensive molecular data about each patient’s cancer and immune response. Our ImmunoID NeXT Platform® is enabling the development of next generation immuno-oncology therapeutics and diagnostics.

Summary:

The IT Support Specialist will provide all levels of support for our corporate IT operations including executive (C-level) staff . This position requires excellent customer service, troubleshooting skills, with a desire to learn and implement new technologies in a rapidly growing environment.

Responsibilities:

  • Image and support Windows and MacOS laptops.
  • Respond to service desk requests and support calls. 
  • Troubleshoot tier one to tier two IT support issues.
  • User and group management in Active Directory.
  • Respond to and troubleshoot any infrastructure outages.
  • Support and maintain VoIP, email, and teleconferencing systems and clients.
  • Respond to and maintain anti-virus and patch management systems.
  • Create purchase requisitions and maintain inventory for hardware and software.
  • Maintain accurate and comprehensive documentation and standard operating procedures.
  • Mobile device management. 
  • New hire and termination of employee user accounts.

Requirements:

  • Bachelor’s degree in computer-related field and/or 3+ years in enterprise systems support.
  • Experience in supporting executive and C-level staff.
  • Experience supporting work from home and remote user related issues.
  • Knowledge and experience troubleshooting both Windows and MacOS operating systems in a corporate environment.
  • Strong written and verbal communication skills. 
  • Strong understanding of networking fundamentals - DNS, DHCP, IP address resolution, etc.
  • VPN and multi-factor configuration and troubleshooting.
  • Experience utilizing Microsoft SCCM/InTune and Jamf technologies for imaging and preparing Windows and MacOS systems.
  • Video conference management, Zoom and Google Meet.
  • G Suite enterprise and Office 365 support.
  • Knowledge of Cisco Meraki wireless infrastructure.
  • Basic understanding of VMware virtual environment.
  • Can lift and carry 50 lbs. up a flight of stairs. 

 Nice to have:

  • Assist with the configuration and maintenance of servers, storage, switches and wireless.
  • Linux and NFS experience.
  • Experience working in a laboratory environment.
  • Advanced knowledge of both Windows and MacOS troubleshooting.

 

Personalis is an Equal Opportunity Employer/Minorities/Females/Veterans/Disabilities.  Personalis offers a competitive compensation package. 

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