ABOUT PER SCHOLAS:

For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 25,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. At Per Scholas, diversity, equity, inclusion, and belonging aren't just buzzwords—they're in our DNA. 85+ percent of our learners are people of color, two in five are women, and more than half hold a high school diploma as their highest educational credential. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Position Title: IT Support Instructor ( with Security Fundamentals) Hybrid

Location: Denver, Colorado (Hybrid-position) average 3 days onsite 2 remote with some flexibility

WHO WE ARE LOOKING FOR:
Per Scholas is seeking a multi-talented Instructor and Technology professional to deliver high-quality instruction to a diverse student population who are seeking to acquire skills and credentials that will prepare them for career opportunities in technology. Technical training competencies include, but are not limited to: hardware, software, networking, security, server, mobility, virtualization, and project management.

Required

Knowledge of Windows, Mac, and Linux operating system end-user experience
At least 1 year of teaching experience
At least 1 year of IT work experience

A+ certification (1101-1102 Series)

Proficiency with Active Directory, GPO’s, user-profile management
Experience with MS Server (2016-2022), SCCM/WSUS, Patch Management, General understanding of Office 365 administration
General knowledge of performance monitoring and metrics with Perfmon.
Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment.
Proficiency with LAN/WAN, routing configuration, and switching.
Should be familiar with the OSI model and protocol dataflow. Working knowledge of Client/Server Environments.
Proficiency with remote administration and remote administration tools: i.e. InTune, Remote Access Tools (RDP), Teamviewer, Bomgar.
Experience with providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, applications, or connectivity issues in a timely fashion.
Thorough understanding of Network/OS Security concepts and procedures
Ability to write content and curriculum related to instructional outcomes
Knowledge of cloud infrastructure and administration

Preferred

Google IT Certification
Current Network+ Certification (N10-006 or N10-007)
Windows Certification
Strong documentation, analytical and problem-solving skills
Experience with ITIL implementation in support of the Help Desk, preferably ServiceNow
Experience using an SLA ticketing system with a customer/consumer service-driven approach

What You’ll Do

Deliver virtual training preparing students for entry-level careers in Cybersecurity Essentials which includes daily instruction, assessment administration, attendance, one-on-one tutoring, evaluation and monitoring of individual student progress daily, addressing student violations with students in a consistent manner, and more
Work virtually in collaboration with the Director of Curriculum to identify and continually evaluate and evolve the training as demanding new technologies become available.
Provide students with access to relevant sources for outside learning on technologies and study aids relevant to the curriculum
Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
Maintain and update Salesforce and/or our LMS with student grades, certification, scores, and progress notes.
Create, submit and maintain training curricula, syllabi, lesson plans, and any other classroom materials for approval and files.
Work closely with staff at other sites to ensure the integrity of implementing the model
Maintain a minimum of an 80% class pass and graduation rate for every cohort

For this role specifically, we are targeting a salary of 60,000-65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

#LI-hybrid

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

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