About us... 

Permutive is built on the core principle of responsible marketing, which includes privacy, consent and transparency. Its Audience Platform empowers publishers and advertisers to responsibly activate audiences without any third-party access to personal data.

Permutive is listed in Y Combinator’s Top 150 companies of all time and is trusted by the world’s largest publishers and advertisers, including News Corp, Hearst, BuzzFeed, Penske Media, Future plc, The Guardian, Vox Media, Insider, Hubert Burda Media and Condé Nast International.

About the role...

We are looking for a talented Spanish speaking Customer Success Manager with a positive, problem-solving attitude to join our rapidly growing team in EMEA. We’d love to hear from you if you’re a Customer Success Manager with SaaS experience looking for your next opportunity, or you’re someone coming from an adtech customer-facing background looking to move into SaaS Customer Success. You’ll be joining a supportive environment where you’ll be able to lean into your strengths and experience while developing in new areas.

About the team...

You'll be joining a talented, diverse customer success team that is predominantly based in London and NYC. We're focused on ensuring our customers are able to meet their organizations' strategic goals while also helping us to achieve world-class NPS and net revenue retention. We're a forward-thinking, collaborative team that cares deeply about our customers' businesses. We'd love for you to help us shape best practices within the team, from how we run executive business reviews to how we hire your peers and more. You'll also have the opportunity to learn from others across the company.

As a CSM at Permutive, you'll be responsible for...

  • Proactively managing 10-15 customer accounts within our mid-market tier (generally totaling $2m in annual revenue).
  • Building strategic relationships with senior client stakeholders: understanding their priorities and business objectives, and helping them to achieve these through using our product.
  • Leading the customer onboarding process to minimize time to value, enabling customers to see a quick return on their investment.
  • Building our clients into champions and advocates, including identifying opportunities for case studies and collaborative webinars.
  • Delving deep into the industry we operate in; learning about industry-wide developments around privacy, advertising, and publishing, and how these relate to our clients' businesses.
  • Thinking about how we can add more value to our customers’ businesses, either individually or as a company.
  • Being an internal advocate for what our customers need: ensuring their feedback is heard and acted on by teams across the company from Product to Support to Sales.

You'd be perfect for this role if you have..

  • Experience in a Customer Success role in a SaaS Company where you have owned a book of business and revenue - Or, experience in a customer-facing role in an adtech company, for example in Account Management, Sales, or Support.
  • Business-level proficiency in spoken and written Spanish. 
  • A positive, warm, and customer-first attitude to your work; you’re passionate about providing customer satisfaction and happiness.
  • A helpful, team-first attitude. 

We'd be particularly excited if you have...

  • Business-level proficiency in spoken and written English, Portugese, aswell as Spanish.
  • Experience as a CSM for an adtech or martech organization.
  • Experience partnering with clients developing best practices and playbooks: from strategic account plans to QBR processes to accelerating onboarding.

Compensation...

If you have the experience we are looking for, we would likely pay a base salary of $107,500 + bonus + options.

Compensating success...

We measure success in this role based on Net Dollar Retention at a team level and the bonus we pay is tied to an overarching objective of revenue growth. If you were to join us on a basic salary of $107,500 and were to hit your objectives, your bonus would equate to around $26,875. 

Benefits:

  • Stock options
  • Health & dental is covered 100% for Permutive employees and 75% for dependents
  • Parental Leave Policy entitling new parents up to 26 weeks of leave on full pay
  • Everyone has an annual learning budget of $3,000 which we encourage you to use to level up
  • Time to rest and relax with unlimited paid leave (minimum expectation of 25 days annually)
  • Extensive training and development opportunities
  • 401(k) plan
  • Free access to Spill, our mental health partners

Diversity, Equity & Inclusion
At Permutive, we’re taking a thoughtful, intersectional, long-term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. If you would like to read an outline of efforts we have already made towards becoming a more inclusive company as well as insight into what we are actively working on, you can find that information here.

Our approach to Remote First
Permutive is a remote first company. We also have an office presence in London and New York. From March 2022, all employees have optional access to a permanent in-person collaboration space in NYC and London. You are expected to do your primary work from home however everyone at Permutive has the option to spend as much (or as little) time as they need working from our office spaces. As a company, we gather in person at least once per quarter for different company-wide events.

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