What is PerfectServe?
PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
Position Overview
Reporting to the Manager of People Operations, this role will be a remote position however we are targeting candidates that live in Knoxville, TN.
The PerfectServe People Operations Assistant will support all functions of the People Operations Team: benefits, payroll, HRIS, recruitment, employee relations, onboarding, offboarding, engagement, performance, talent management, training and development, travel and expense, and HR administration.
The People Operations Assistant plays a crucial role in supporting the HR function and helps to ensure that the organization's employees are well-supported and the company remains compliant with relevant regulations. This is a perfect role for someone starting out or early in their HR/PeopleOps career.
Main responsibilities
- Compile and generate monthly PeopleOps reports.
- Fulfill general reporting inquiries.
- Review and approve benefit enrollments.
- Coordinate new hire and separation communications.
- Facilitate background checks.
- Manage HRIS and Paycor systems, including password resets.
- Collaborate with People Operations Specialist on Onboarding Meetings.
- Participate in exit interviews alongside People Operations Specialist.
- Enter new hire information into HRIS (Paycor) platform.
- Assist in auditing Concur expenses.
- Provide administrative support for Lattice.
- Aid in managing Jira People Ops support portal.
- Contribute to talent acquisition and recruiting efforts.
- Offer assistance to the People Operations or other teams as needed
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field is often preferred.
- Understanding of basic HR principles, such as recruitment and selection, employee relations, compensation and benefits, training and development, and HR laws and regulations preferred.
- Knowledge of basic Excel reporting and sorting, ie; filtering and pivot tables are important as we are a report/ data driven department.
- Strong written and verbal communication skills are important for effectively interacting with employees, managers, and external contacts. This includes the ability to communicate clearly, professionally, and empathetically.
- Ability to build trust and maintain confidentiality is crucial. Additionally, strong interpersonal skills are needed to work effectively with diverse groups of people.
- Ability to analyze problems, think critically, and develop creative solutions is important.
- Attention to detail is essential to ensure accuracy and avoid errors.
- Ability to manage multiple tasks, prioritize work effectively, and meet deadlines in a fast-paced environment.
- Customer-focused mindset and the ability to provide excellent service to employees and other stakeholders is important.
- Ability to adhere to high ethical standards. Integrity, honesty, and professionalism are essential qualities for success in this role.
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
