What is PerfectServe?
PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
The Billing Specialist will be an integral and valued member of our accounting, billing, and finance team. As an entry-level role, the opportunities for growth and development for an accounting/finance professional within a top healthcare SaaS organization is exponential. You will work closely with our team to add value, clarity, and support to our billing operations by utilizing critical thinking and problem-solving skills. See below for who our team is looking for, as well as the duties and responsibilities for this role.
Who You Are:
- A technically-savvy accounting or finance professional looking to grow in their career (Let’s grow together!)
- A Microsoft Excel wiz (You enjoy digging into data/reporting/numbers within Excel, and do it very well)
- You don’t mind working independently or collaboratively with a team
- A recent-graduate with an accounting or finance degree (Associates degree and up) (Or equivalent working experience)
- You have completed an accounting or finance internship(Or equivalent work experience)
- You enjoy taking initiative
- A professional verbal and written communicator
- You possess strong attention to detail
- You have bookkeeping experience(bank reconciliations, general ledgers, budget tracking)
- You have billing experience in large volumes, various time frames, auditing accounts
What You’ll Do
- Answer emails from both our accounting and billing inboxes
- Utilize tools such as Zendesk to respond to accounting, billing, and finance requests
- Research errors, issue credits based on our guidelines, and offer refunds as requested on a needed basis( multiple softwares and databases)
- Follow up on overflow projects, such as updating accounts with new email addresses, phone numbers, and addresses, reporting, tracking, customer service resolution
- Moving customers over to our client portal instead of keeping them tethered to autopay through authorize.net, and obtaining copies of invoices for auditing purposes
- Directing customers to the portal and structuring invoices through the portal
- Manage the billing for multi-company locations
- Manage the setup for new accounts, review contracts, adjusting to billing nuances in accordance to deadlines
Must Haves:
- Tech savvy – ability to learn and navigate multiple systems to get billing done.
- Billing Experience – Ideally 3+ years
- Excel Skills – Including but not limited to pivot tables & VLookup/XLookup
- Contract review - Ability to translate contract into accurate billing
- Multitasking with complex billing systems
- Attention to Detail – Lots of research
- Customer Service oriented
Nice to have:
- Microsoft Dynamics (GP) Experience
- College degree - Associates or higher
- Experience with SaaS billing
- Salesforce navigation
- Zendesk ticket processing
Why PerfectServe
Joining the PerfectServe team opens doors to career growth opportunities in a meaningful and engaging work environment. We offer a variety of benefits that serve our employees well.
- Competitive salary and benefits including 401(k) plan, health insurance, dental plan.
- An excellent working environment that fosters creativity, growth, development, and collaboration
- 16 days of PTO; prorated based on start date, 2 floating holidays and 17 company observed holidays
- The opportunity to make a tremendous impact in our accounting and finance operations
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
