Senior Systems Administrator

Reporting to: IT Director

Department: Information Technology 

Location: Bangalore

About the Department

Corporate Services: The Corporate Services Business Unit serves as the foundational infrastructure that enables the other three business units to drive Perfect Day's growth. These functions include Marketing, Communications, Finance, Legal, People & Culture, IT, Environmental Health & Safety (EH&S), Facilities, Lab Services, Capital and Strategic Projects.

Position Summary

We are seeking a highly skilled Senior Systems Administrator to own the technology infrastructure of Perfect Day India and provide end users with excellent support. The ideal candidate will have strong technical and interpersonal skills and be driven to do what it takes to contribute to a small cross-functional team in a fast paced, collaborative, start-up environment. 

What You Will Do

• Define, deliver and support strategic plans to ensure the effectiveness of the organization. 
• Recommend, implement and maintain information technology strategies, policies and procedures by identifying problems, anticipating organizational requirements and evaluating organizational outcomes. 
• Work in partnership with leadership, colleagues and external consultants to lead and successfully complete projects. 
• Inform leadership about industry innovations and recommend relevant system and hardware upgrades. Analyze business needs presented by users and recommend technical solutions with timelines for completion. Direct research in emerging technologies by studying organizational goals, strategies, practices and projects. 
• Set up user accounts and workstations. Provide high-quality technical support to the organization, training on Perfect Day hardware and software and troubleshooting errors and issues. Develop and conduct training for new hires and existing users as needed. 
• Install and configure software and hardware. Administer email and anti-virus systems. Create, maintain and update documentation related to IT procedures and configurations. Manage hardware, software and IT peripherals inventory. Produce detailed timelines and implement effective project control for software/hardware upgrades. Verify application results by conducting system audits of technologies implemented. 
• Troubleshoot hardware and software issues in person and remotely. Troubleshoot network issues and outages. Monitor performance and maintain systems according to established parameters/requirements. Recommend and implement process improvements to ensure system reliability, security and performance. Participate in all hardware and software evaluations/decision-making and maintain vendor contracts. 
• Preserve assets by implementing disaster recovery, backup procedures, information security and control structures. 
• Maintain activity records of system upgrades and maintenance, tracking when upgrades are available and due to be installed, when maintenance needs to be performed, and IT infrastructure improvements. 

What You Bring

We have an opportunity to collaborate to use our unique contributions to create a kinder, greener tomorrow. The dynamic employee we seek is a (Senior Systems Administrator) with these qualifications.

Education, Experience & Other Requirements

• Bachelor’s degree, with a major in computer science, information systems management, mathematics, or a closely related field.
• A minimum of 5 years of increasingly responsible experience in information technology or a related field; a minimum of 2 years of supervisory experience. 

Knowledge, Skills & Abilities

• This position is highly independent and requires meticulous attention to detail and accuracy. 
• Organization, prioritization and being exceptional at managing multiple projects and meeting deadlines while maintaining high customer service are keys to success in this position. 
• Excellent written and verbal communication skills. 
• Strong team spirit. 
• Experience working with a team in US time zones

Certifications, Licensures, and Language Skills:

 Proficient in: 

• MS365: Exchange Online, Teams, SharePoint, OneDrive, Intune, Defender
• Okta or similar SSO provider
• Windows & Mac endpoint support using Intune
• Meraki network administration 
• Support of commonly used teleconferencing solutions like Zoom & Teams
• Developing IT policies and procedures (preferably for an organization in a regulated industry) 
• Vendor management 
• Administrating a wide variety of SaaS tools including O365, Confluence and Jira 
• Planning and maintaining disaster recovery and backup technologies. 
• Windows Server administration 
• Familiarity with Linux administration 
• Familiarity with AWS environments or similar cloud computing environments 

Physical Requirements and Work Environment: 

Position requires little to moderate physical activity. Handling of average weight objects up to 20 pounds; occasional standing or walking; frequently at a keyboard, workstation, or desk.

Work is typically in a normal office administrative environment involving minimal exposure to physical risks. 

Other duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.