Pendo is looking for a Sales Engineer.
Pendo's platform helps Product teams to understand how their product is being used, and to use that understanding to drive more engaged customers. As a Sales Engineer at Pendo you’ll play a critical part in our customers’ - and Pendo’s - success!
You will be responsible for all technical, solution, and competitive aspects of the Pendo sales cycle. You will work with Account Executives in our Corporate segment, convincing SMB (Small Medium sized Business) Executives of the technical merits of the software solution. The SE will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Account Executives and their prospects. The SE will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers.
Responsibilities (what you’ll do):
Sell the product!
Be the expert that articulates Pendo capabilities in the context of customer needs and value
Manage and lead proof of concept evaluations
Interact directly with prospects to address any technical questions and represent the technical expertise of Pendo’s Engineering and Success teams
Provide training for demonstrating existing and new features
Contribute reusable assets such as demo sites and scripts, competitive material, and Proof of Concept (POC) assets
Perform Pendo installations, build and troubleshoot Pendo Guides
Track and raise feature requests
Provide feedback to product, engineering, and marketing teams at Pendo based on market need
Qualifications (what you have):
3 + years of related experience
Important Note: Related experience is defined as having had a customer facing role such as sales, post-sales consulting, implementation, development, or any other position that directly translates to the skills needed to perform the role. If you do not have prior direct Sales Engineering experience, please provide an informal cover letter with your resume explaining why your prior experience makes you a good fit for this role and what interests you about it specifically.
Bachelor’s degree and/or coding academy in a related field.
Excellent interpersonal, communication, persuasion, presentation and writing skills.
Experience scoping, managing and executing customer pilots, projects, and/or Proof of Concepts.
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
Superior solution scoping abilities, using our existing solution and influencing new product development.
Must be willing to work in a fast paced startup environment with multiple roles.
Passion, people skills, and ability to collaborate with a team of sales professionals you support
In-depth knowledge of Product Management as an industry
Experience working in SaaS
Pink, Perks, and Such:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
Health benefits covered 100% by Pendo
Open vacation policy
Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks
Frequent company and team-building events
Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)
Lots of company swag...hope you like pink!
We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives.