Pendo’s Professional Services organization is obsessed with driving customers to value through product-led consultation and customized onboardings. Pendo is looking for that special individual who can help articulate the value of a great partnership with Pendo Services. On a daily basis, you'll spend your time working alongside our internal teams and potential customers to identify opportunities for our services group to partner in a way that will result in better products and experiences. 

The ideal candidate can work along our Account Executives to ensure customers know the right path, in partnership with our Services group, to get a customer to value quickly. The right candidate is maniacally focused on the success of our customers, but you’re also able to work cross functionally across all of the practices within our Services group and other internal organizations like Sales and Customer Success to set expectations on the right outcomes and goals of a Services engagement.

Responsibilities (what you’ll do):

  • Partner directly with Account Executives as part of the sales cycle to help position and articulate the value of a right-sized Services engagement that drives a customer to quick value.
  • Build, collect, and distill effective patterns of product strategies and implementation.
  • Create and edit Statements of Work for customers looking for custom consulting engagements in partnership with Services leadership.
  • Detail the forward-looking customer journey for a potential customer across onboarding and into the care of our Customer Success organization.
  • Understand the execution and capacity of Services teams and work closely with management to set expectations about delivery.
  • Work with the Customer Success and Support teams to identify opportunities where Services engagements may improve customer health or deliver tangible value.
  • Maintain and develop Professional Services quarterly bookings forecast, reporting weekly updates to Success leadership team
  • Facilitate knowledge transfer sessions between Sales, Customer Success, and Consulting teams during and post sales cycle to ensure the team is prepared to engage with customers.
  • Mentor Sales and Success teams to strengthen sales acumen and knowledge of success offerings across the team.

Qualifications (what you have):

  • An understanding of SaaS business models and strong business acumen.
  • 7-10 years experience in Services Sales or equivalent experience
  • A history and experience with value-based selling motions
  • A maniacal focus on customer success and value delivery
  • Strong storytelling ability. Conceptual, narrative, and visual.
  • Journey-mapping or service design experience.
  • Ability to work alongside diverse and cross-functional teams in a variety of verticals.
  • History writing Statements of Work or Contracts to detail Service Delivery
  • Ability to facilitate client scoping and discovery sessions both remotely and on-site.
  • Willingness to travel 20%-40%, as business requires to support key meetings

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.


We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.


Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.



Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Pendo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.