We’re looking for a go-getting, Senior Systems Administrator. You are eager to help, patient and empathetic, and you solve problems. You also know how to create and grow sustainable processes that make the job of IT easier. You love tech, and you love trying new things to see what will work the best, especially as the situation around you changes.

We support over 500 Pendozers with plans to add over 300 new employees this year. 40% of our team is distributed across the multiple time zones. We’re building the best workplace in the world, which extends to numerous remote offices and satellite coworking spots across the continents, and we believe that the best tech should be used to make the connections to our teammates feel seamless. We view our Raleigh office as an ever‐evolving proving ground for new tech and creative solutions, sometimes hacking our own if we need to, beta testing, and improving as we go.

We are (almost) 100% Mac, using Jamf for MDM, Okta for identity management and Zoom for video conferencing. We run everything in the cloud and don’t house any servers on‐premise, and we use SSO for external services wherever possible. This IT infrastructure provides a solid foundation for growth and one of your jobs will be to leverage these systems—and others—to reduce the friction of IT as we continue to expand.

We value being a top‐notch organization with a strong engineering‐driven culture, and have the same high standards with our code, systems, and people. We value learning and growth (and not being bored) and hire diverse, well‐rounded, communicative people we can envision being friends with and trust. Our IT team is lean, so trust and accountability are required for us to work effectively. Challenging the status quo of workplace technology is a big problem with almost every type of technical challenge, so we’re looking for an experienced individual that loves solving problems and finding the best modern tools for the job.

Who we're looking for:

We’re looking for someone who learns fast, enjoys collaborating with others, and is a pragmatic decision-maker.

We'd love to hear from you if you are:

  • You are passionate about helping out people - be it solving an issue or teaching them how to do something - you love people and helping them.
  • You don’t mind getting your hands dirty - you like to get involved with all aspects of IT and everything that comes with it. No job is too big or small for you. 
  • You have extensive knowledge of macOS, know how to troubleshoot it;
  • You have experience with Zoom rooms, event set ups and management 
  • You like to build automation to set up, configure and manage our growing fleet of devices;
  • You're an engaged, thoughtful teammate who takes ownership over results and embodies a service mindset.
  • You proactively seek out solutions to problems and work with appropriate stakeholders to drive resolution.
  • You have excellent verbal and written communication skills;

In this role you will:

  • Efficiently and effectively troubleshoot and resolve daily IT issues reported by end-users.
  • Track open tickets, prioritize, and document resolution of end-user requests.
  • Develop and Implement projects to advocate employee self service and improve IT automation.
  • Evaluate, Install, test, implement and support new versions or updates to enterprise hardware or software while keeping management fully informed of plans and progress. Coordinates with Information Technologies staff and business units for quality assurance testing and scheduling of move to production level
  • Plans and manages medium to large size projects, and coordinates own task planning for projects with management agreement
  • Make sure all our users and devices are compliant with our security standards.
  • Build tools to deploy, automate and monitor infrastructure and services used by our employees.
  • Coordinate onboarding and offboarding for employees and contractors, and work with the People Team to improve these processes.
  • Assist with future office expansions and moves to ensure IT is standardized across all locations
  • Act as a source for direction, training and guidance for the IT team. 
  • Participate in an on-call rotation

Key technologies we use include but are not limited to:

  • Apple macOS and iOS
  • Atlassian Suite (Jira, Confluence)
  • Cisco Meraki
  • Google Workspace
  • Jamf
  • Okta 
  • Slack and Zoom for communications

Some things we consider critical for this role:

  • Ability to relocate to Raleigh upon hire
  • 5+ years of IT experience in an Enterprise environment supporting macOS and iOS
  • JAMF Certification (300 or better) or equivalent work experience
  • Experience using Jamf Connect
  • Experience using DEP Notify or similar tools
  • Excellent customer service and troubleshooting abilities supporting operations in a remote-working and multi-site environment
  • Experience working with a scripting language (Bash, Python, etc) 
  • Experience using APIs to automate and integrate systems.
  • Team/results-oriented, flexible, proactive, self-starter


  • Apple Certification (ACIT, ACMT, ACSP, etc)

Pink, Perks, and Such:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.


  • Company Equity
  • Health benefits 100% covered for your entire family. 100% dental and vision coverage for employee
  • 401K
  • Open vacation policy
  • Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks (once we return to office)
  • Frequent company and team-building events
  • Commuter benefits
  • Lots of company swag...hope you like pink!

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives.


Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Pendo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.