ABOUT THE ROLE

Peloton’s Production Department operates two production studios 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are a highly collaborative, fast-paced department that constantly focuses on evolving our innovative programming and improving the luxury experience for our in-studio members. We are looking for an experienced professional for an exciting front-facing position reporting to our Studio Member Experience Manager, that has a strong passion to deliver outstanding customer service and hands-on people management.

YOUR DAILY IMPACT AT PELOTON

  • Act as a role model and brand ambassador for Peloton
  • Ensure every member’s experience at Peloton Studios is consistently outstanding
  • Responsible for managing the day-to-day of staff, scheduling, and seeing that all operating policies, including service and safety, are being followed
  • Assist Studio Member Experience Manager in interviewing, hiring, and performance reviews
  • Lead all aspects of the Member Experience team
  • Creates the team's schedule and sends it out on a regular basis while monitoring switches between team members.
  • Assist Studio Member Experience with ensuring the team is effectively completing job responsibilities
  • Handle studio reservation and POS systems
  • Work alongside the Studio Manager, and Director, to manage the F&B offering in the cafe.
  • Manage inventory and stock
  • Demonstrate honesty and integrity and lead by example to influence and inspire others
  • Handle customer issues/complaints with the utmost integrity and work to accommodate special requests whenever possible
  • Partner with fellow management team and departments to engage with and promote special members moments
  • Understand team member positions well enough to perform duties in team members absence

YOU BRING TO PELOTON

  • Experience in hospitality, event management, luxury sales, and/or the customer service arena
  • Ability and desire to build lasting relationships with prospective and current members
  • Uncompromisingly high standards when it comes to detail and accuracy
  • Ability to excel and empower staff in a constantly evolving, diverse environment
  • Able to recognize areas needing improvement, make changes and resolve issues using good judgment
  • Outstanding verbal and written communication skills, including the ability to effectively present information and respond to questions from colleagues and customers
  • Understanding of employee positions and willingness to perform duties in employees' absence
  • Professional and appropriate business appearance and demeanor
  • Proficient in Google Suite and Microsoft Office
  • Must be able to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business

#LI-SW1

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.

Peloton values the side-by-side collaboration that comes with working together in an office. Our Hybrid Working Policy requires team members in US office-based roles to be in the office every Tuesday, Wednesday and Thursday.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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