Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

ABOUT THE ROLE:

The International People Operations Team is looking for a Manager who will be responsible for leading the International People Operations team. The position is a critical component in maintaining a compliant and streamlined approach to Team Member Support processes - supporting Peloton’s goals of evaluating and developing highly scalable programs and processes to support and facilitate business growth whilst injecting and infusing our culture in every aspect of the team member support experience.

Responsible for leading the People Operations team, SLAs, 1st tier support, SOPs and processes, localising policies and procedures and team member data integrity. In addition to acting as a Partner to the People Team, this role will work closely with other internal teams such as Recruiting, People Systems, Legal, Payroll and Benefits.

YOUR DAILY IMPACT AT PELOTON

  • Provide direction and leadership including development to the People Operations team 
  • Implement and manage People Operations ticketing SLAs 
  • Identify and propose People Operations headcount structures and requirements
  • Write, review and support the ongoing documentation of team SOPs 
  • Partner with the wider People Team to proactively drive the streamlining and scaling of People programs and practices 
  • Manage an effective employee relations case management system to be used by the People Operations and wider People Team
  • Maintain an up-to-date internal People Support Knowledge Base for the team and cross training
  • Partner with Benefits to streamline benefit processes 
  • Optimise employee onboarding including overseeing the employee onboarding programme
  • Ensure processes are in place to ensure data accuracy within our People systems and electronic personnel files
  • Build compliance into all People Operations processes
  • Partner with internal and external Counsel to appropriately adapt and create localised policies and procedures
  • Stay up to date with legislative employment changes across EMEA

WHAT YOU BRING TO PELOTON

  • Experience working in a People Operations/Shared Services function
  • Experience managing and developing teams who support employee groups across EMEA (specifically Germany, Ireland and Australia).
  • Experience with HR audits and compliance regulations
  • Strong organisational and project management skills
  • Proven ability to collaborate across many teams and leaders to lead fast-paced initiatives by building trust, problem solving and driving towards solutions
  • Superb interpersonal and communication skills
  • Demonstrated ability to manage complex tasks and to prioritise competing initiatives 
  • Enthusiastic self-starter who can remain calm and effective under pressure
  • Continuous improvement and solution oriented team player with a fantastic, positive attitude
  • Passionate about providing the highest level of service

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Apply for this Job

* Required
  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)