ABOUT THE ROLE

The Sales Experience Coordinator is a highly talented and energetic individual who can work efficiently in a fast-paced environment, with the ability to work independently and as part of a team.  The Sale Experience Coordinator acts as the liaison between the Precor Sales team and customers. The Sale Experience Coordinator also works with peers and other internal teams to build an infrastructure for service delivery and continuous improvement to support the Precor Sales Team.

The Sales Experience Coordinator reports to the Customer Success Manager and works under general supervision. The Sales Experience Coordinator covers a wide variety of sales support tasks.  This role serves as a key contact point for Precor sales reps and customers, as well as other internal Precor departments.  It involves a high level of timely, daily, interaction to manage customer communication and expectations, incoming sales leads, quote creation, order placement from entry to shipment, Salesforce opportunity stage status, coordinates and monitors equipment installations, reviews and analyzes installation project completion information, follows-up on inquiries and complaints, and ensures installation partners are reimbursed for work performed. Customer service and professionalism are critical factors in daily administration of this position. A strong ability to broker customer solutions and familiarity with the health club environment are important to success. On occasion, the position may require some overtime, light travel or trade show participation.    

YOUR DAILY IMPACT AT PELOTON

%

Essential Job Function

30%

Sales Order Functions

  • Receive, interpret and process customer orders.  Follow up with customers regarding order status by tracking orders through the delivery process using database reports and interdepartmental communication (i.e. with Accounting, Credit, Shipping, and Customer Service).
  • Work closely with the Credit Dept. to facilitate credit approvals and financing methods with both internal to Precor and external sources. 
  • Provide order delivery information to customers.
  • Update Salesforce CRM per procedural guidelines.

10%

Quotations and Salesforce Database Management

  • Act as a liaison with Outside Sales staff and end customers to compose quotations as well as general correspondence.
  • Negotiate with Installers on install pricing and unplanned cost overruns 
  • Work with Outside Sales staff to keep account activities up to date including Salesforce leads and opportunity stage status.
  • Organize and assist with projects and reports.

30%

Installation Coordination

  • Coordinate installation to ensure project completion in accordance with customer and Precor agreed-to timelines. 
  • Participate in team meetings & support process changes with relevant data.
  • Collect installation information and analyze data to ensure proactive approach to potential field issues. 
  • Consult with management to analyze processes and implementation plans and make improvement recommendations.
  • Utilize proactive follow up to ensure people do what they are responsible for so that the install is completed successfully
  • Communicates effectively to all audiences.
  • Collect and manage installation paperwork. 
  • Establish and maintain excellent rapport with sales representatives, dealers and service providers to ensure customer satisfaction. 
  • Assist customers with pre-installation technical requirements to prepare for a proper and complete install on the scheduled date.
  • Ensure installers are held accountable through coaching and setting clear expectations. 

20%

Customer Contact

  • Maintain contact with department and field staff, customer accounts and end-users through phone contact, correspondence and order placement.
  • Answer general inbound sales processing and installation phone queue calls. Explain and administer company policies and procedures pertaining to sales.
  • Communicate effectively with internal customers (Accounting, Credit, Shipping, Manufacturing, etc.) on the status of sales orders and assist in resolving any discrepancies or issues.
  • Estimate date of delivery to customer, based on knowledge of production and delivery schedules.
  • Investigate and resolve customer problems with orders and deliveries.
  • Build and maintain customer relationships.

10%

Other

  • Handle inbound sales inquiries and leads, qualifying and routing them appropriately.
  • Assist with trade shows and promotions as necessary.
  • Actively pursue continuous improvement to meet or exceed customer needs.
  • Condense and analyze data for reporting purposes.
  • Participate in new processes to help ensure the company achieves revenue, profitability, and market share targets, through increased efficiencies.
  • Assist with special projects as needed.
  • Perform other duties as assigned.

100%

Total

YOU BRING TO PELOTON

Any equivalent combination of education and experience, which provides the applicant with the knowledge, skills, and abilities required to perform the job, will be considered.  

Education:

  • Minimum - 2-year degree or equivalent experience.
  • Bachelor’s degree is strongly preferred.
  • Project management training is strongly preferred.

Experience and Skills:

  • Present a professional and congenial phone manner (i.e.: tone, vocabulary, etc.).  
  • Experience in sales support/quoting customers.
  • 1-2 years project management experience preferred.
  • Ability to work in a fast-paced environment with a high volume of phone calls, email, and workload on a consistent basis. 
  • High degree of organizational skills and time management
  • Ability to effectively formulate written correspondence.
  • Must possess diplomatic skills, be a quick, responsive thinker and a self-initiator.
  • Ability to act as liaison between multiple departments with efficiency.
  • Strong working knowledge of computers, experience with Word, Excel, and databases.
  • Salesforce.com or equivalent CRM system knowledge a plus.
  • Familiarity with health club environments.
  • Ability to broker solutions.

WORKING ENVIRONMENT

Normal office conditions.  Regularly working in office and manufacturing environments to accomplish stated work objectives.  Minimal travel as necessary.

PHYSICAL REQUIREMENTS   

The physical demands for the Sale Experience Coordinator that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Light physical effort in an office environment
  • Moderate computer use / data entry  
  • Must be able to lift up to 40 lbs.

DISCLAIMER:  The above information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all duties and responsibilities required of the employee. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

#LI-KG2

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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