ABOUT THE ROLE

Peloton Studios London operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world class boutique fitness offerings to our members! We are a highly collaborative, fast-moving department that constantly focuses on evolving our innovative programming and enhancing the luxury experience for our in-studio members. We are looking for an experienced professional for an exciting position to lead our operations team!

YOUR DAILY IMPACT AT PELOTON

  • Provide high-level customer service and hospitality to clients.
  • Responsible for responding to all group email inquiries in a timely fashion.
  • Organize group classes for Peloton Cycling, Tread and Yoga studios.
  • Manage Group Bookings calendar for all studios.
  • Track all incoming groups and post event success.
  • Coordinate with leadership on blackout dates for specific classes on schedule.
  • Respond to all group feedback quickly and professionally while following the proper business protocols.
  • Liaison between production and studio operations for all group class communication.
  • Process all pre-event payments for all group class credits and pre-orders.
  • Approve any special requests from groups and manage any unforeseen complications
  • Gather all milestones from members attending to enhance member engagement.
  • Partner with Member experience for specific swag and surprise & delights.
  • Coordinate with the team to set up in the lounge space for groups that may require additional supervision (decorations, outside food, gift bags, T-shirts, etc.)
  • Serves as an on-site point person for larger group classes at both studios to welcome and support any additional needs.
  • Assist with check in and tours when needed and manage guest registration at all group events.
  • Proactively seek ways to improve the group booking process through feedback from previous groups and implementing into future events.
  • Support front desk team as needed.

YOU BRING TO PELOTON

  • Experience in customer service and events planning/coordinating 
  • Outstanding organizational skills and attention to detail
  • Strong follow up and verbal communication skills
  • Outstanding customer service and problem solving skills
  • Must have a friendly and professional phone and email etiquette
  • Ability to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business
  • A positive, can-do mentality


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ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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