THE ROLE

As an Account Associate for the German team you will be responsible for assisting potential members that go to the onepeloton.com website through interactive live chat. You will provide an exceptional customer experience in a prompt, professional, respectful and courteous manner to ensure the potential member's experience is consistent with the Peloton brand and member experience.  

This is a seasonal role for 6 months.

RESPONSIBILITIES

  • Outbound to prospective German Peloton members using sales email cadences, phone calls, and Social Media         
  • Consistently create a world-class experience that fully supports the customer’s purchase journey
  • Outbound to corporate targets for Commercial Sales and Corporate Wellness
  • Assist potential members that are participating in corporate wellness initiatives through their company 
  • Guide online visitors by responding to inbound chats and offline messages
  • Work independently and with your sales leadership team to make decisions that will solve for less common questions and situations.
  • Achieve KPI and efficiency metrics 

QUALIFICATIONS

  • Upbeat, positive attitude with a desire to create an amazing customer experience
  • Team player, with a desire to work in a competitive but nurturing environment 
  • Native German speaker with fluency in English (both spoken and written)
  • Ability to listen attentively and to product and sales training to tailor responses to potential members questions
  • Ability to organise and follow-up multiple tasks/details with accuracy and timeliness
  • Ability to track sales follow-up in Salesforce and send automated email campaigns
  • Strong computer, typing, customer service, analytical, and troubleshooting skills
  • Ability to work in a fast-paced, changing environment
  • The ideal candidate has previous chat and/or email customer service experience

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

 

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Apply for this Job

* Required