THE ROLE:

Peloton is seeking a Senior Program Manager (PM) to drive program and project management for the Enterprise Technology (ET) function. You will work with a variety of business stakeholders, vendors, and IT teams, and be assigned to projects as they arise and as your bandwidth permits. You will also be part of a program management organization (PMO) in the ET function.

The Enterprise Technology function at Peloton is responsible for the underlying technology supporting business teams (including Supply Chain, Sales, Member Experience, Retail, Finance, and Marketing) as well as information security, IT employee experience, data governance, and IT infrastructure globally. 

The projects and programs you support will be focused on IT physical infrastructure at Peloton locations in North America, usually related to building out a new facility, retrofitting an existing facility to a new standard, or closing down a facility. Facilities can include (but are not limited to) offices, engineering labs, call centers, manufacturing centers, and distribution centers, and vary in size. You are not required to have technical IT experience, but you are required to work with technical staff and understand technical initiatives. 

Note: You will work remotely until Peloton offices reopen, after which you will work from a Peloton office in the United States. When Peloton offices reopen, you may travel from time to time to other Peloton locations for meetings or other collaboration.

Note: Your people manager will be based out of the NYC area. If you are based out of another office, while you may meet your manager in person from time to time (in a post-COVID world), most of your interactions will be virtual, which adds an element of complexity to your relationship with your people manager.

PRIMARY RESPONSIBILITIES:

  • Program Governance and Leadership
    • Select appropriately from a variety of PM methods, processes, policies, and procedures you’ve used previously or you’ve researched and apply to the situation
    • Successfully manage multiple, simultaneous, complex, high-visibility programs and projects in a portfolio
    • Develop and execute on integrated project plans
    • Develop and maintain a program management strategy which encompasses planning, development, monitoring, control, and execution
    • Track and report actual expenditures as compared to the budget and effectively manage the project to successful completion within tolerances
    • Recognize opportunities for improvements/adjustments and effectively implement
    • Facilitate decision-making by gathering and making information available, identifying and engaging the appropriate decision owners and contributors, and driving and focusing discussion
    • Identify, assess, and manage risks, action items, issues, dependencies, and open decisions; work with the technical lead of the project or program to manage the risks items, not just the list
    • Define programs or projects by gathering requirements and clear acceptance criteria/definitions of done
    • Manage scope and evaluate priorities to efficiently balance resources and control changes to the baseline
  • Relationship Management, Communication, Statusing, and Reporting
    • Lead programs and workstreams through influence, competence, and results, and not through people leadership or task management, to create a culture of shared goals and shared direction
    • Develop and maintain a stakeholder management plan for individuals/teams within and outside the team and/or program
    • Drive process creation and cross-team collaboration, including helping build consensus between teams
    • Understand, manage, communicate, and report key program information, including status, schedule, milestones, risk, dependencies, major changes, and major decisions
    • Develop and maintain a statusing and reporting process and cadence which accounts for communication to various stakeholder levels and for various purposes
    • Plan and facilitate effective meetings, tailoring approach to the objective of the meeting (eg stakeholder program review vs weekly project meeting) and developing solid artifacts
    • Liaise with vendors and suppliers
    • Build and maintain solid artifacts according to PMO standards
  • PM Methods
    • Kick off projects and programs with clear definition of scope, objectives, key results, and stakeholders
    • Champion processes, including change management, knowledge management, project intake, roadmapping, prioritization, and service transition
    • Build processes, templates, and structure, or leverage existing ones as appropriate
  • Effectiveness
    • Coordinate and help come up with solutions, and remove impediments
    • Develop and demonstrate broad knowledge of IT initiatives and business goals
    • Solicit feedback to confirm solutions are appropriate and effective
    • Exercise risk-based judgment, and help teams make the right judgement calls
    • Recognize, adopt and instill good PM practices throughout the organization
  • Antiracism and Inclusivity: Peloton has made a commitment to to antiracism
    • Actively contribute to creating a more inclusive culture and environment at Peloton
    • Actively endorse, create, and maintain antiracist policies and processes

THINGS TO CONSIDER:

  • We’re a high-growth company, and our processes are in various states of maturity
  • We regularly assess the state of the department, the business, and the company, and determine what processes (and levels of process maturity) are needed for us to reach current and future objectives - you will play a large role in these decisions and changes for the projects and programs you support, and on the PMO team
  • We firmly believe in conducting retrospectives and driving managed, continuous, improvement - you will facilitate many of these and are expected to facilitate and participate in an open and constructive dialogue
  • We’re doing a lot really fast - you may be asked to flex outside of your role from time to time

ROLE DOES NOT INCLUDE:

  • People management of the individuals or teams who support a program or project.
  • Technical decisions including: strategy, architecture, and guidance.
  • Decision-making for priority, scope, and timelines (PMs should facilitate these decisions by gathering and making information available, identifying and engaging the appropriate stakeholders, and driving focused discussions).

ABOUT YOU:

  • You have:
    • 8+ years IT program management experience
    • Experience managing complex programs with large budgets, exacting stakeholders, multiple vendors, and firm deadlines
    • Experience gathering requirements and soliciting clear acceptance criteria
    • Strong track record of project delivery and benefits realization
    • Experience in strategic planning and analysis for projects and programs
    • A basic understanding of software engineering and technical infrastructure
    • Excellent presentation and meeting facilitation skills
    • Strong interpersonal communication, problem solving, negotiation, and organizational skills
    • A strong sense of accountability and personal ownership
    • A flexible (whether proactive or reactive, as the situation requires) approach to change and are able to work effectively in a variety of situations, constantly seeks improvements, and is forward looking
    • Experience in defining, implementing and coaching others in Program Management methodologies and tactics
  • You:
    • Are skilled in developing effective partnership relationships
    • Deliver outcomes and overcome obstacles constructively in order to move forward
    • Consistently operate above the line
    • Are forward-looking and thoughtful
    • Are focused on the facts
    • Are compassionate to both the needs and situations of the business and of IT
    • Are a strong listener with the ability to deeply understand, ask the right questions,  and proactively pursue constructive feedback
    • Communicate articulately and effectively
    • Are capable of staying on track and pursuing solutions without supervision

NICE TO HAVE:

  • 4 years contextual (not hands-on) IT experience, which might (but doesn’t have to) include familiarity with some of the systems and services we use and offer, such as:
    • Network: Cisco, Palo Altos, Meraki
    • AV: Google Meet, Zoom, Robin, Appspace
    • Service Delivery: Jira Service Desk, Halp, Oomnitza Asset Management, CMDB
    • Client Platform Engineering: Jamf, Bettercloud, Okta
    • IT Facilities: ISP, low voltage cabling, badge access, surveillance cameras,  interpreting architectural drawings
  • Experience using Monday.com, Smartsheet, Confluence, Jira, and/or GSuite - we don’t use Microsoft Office, Microsoft Outlook, or Microsoft Project here
  • Understanding of ITIL

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Peloton are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.