Peloton's Member Experience (ME) team is responsible for:
Ensuring a seamless, on-brand experience throughout the end-to-end member journey
Deploying tailored engagement and retention efforts to drive usage and minimize churn
Providing personalized and elevated support for our members whenever they need assistance
This role reports to the Senior Director, Member Support Operations and will focus on leading some of our highest priority initiatives for our growing support team to ensure a seamless and elevated Member Experience. We are looking for an innovative, self-starter who has helped run complex, cross-functional programs, has strong business acumen, and an ability to clearly and concisely communicate with stakeholders at all levels
Drive the strategy and execution of the Member Support Operations team’s prioritized initiatives
Own detailed project plans, develop resource allocations, and frequently report on status
Enable and ensure cross-functional collaboration and communication across internal and external partners at all levels
Partner with the People team to build policies and processes around creating and implementing remote roles, building new teams or functions for the business, and launching new sites
Develop processes and best practices to support organizational scale and rapid growth
Proactively identify and prioritize additional initiatives to solve for business challenges
6+ years of experience with program management, management consulting, corporate strategy or business operations
Experience working on large scale initiatives with multiple work streams and diverse teams
Strong influencing skills and ability to collaborate with various partners cross functionally
Proven ability to operate effectively in a rapidly changing and problem-solving environment
Strong communication and presentation skills with a diverse set of business and technical stakeholders
Bias for action to move quickly and take ownership of initiatives through completion
Self-awareness and openness to feedback from all levels of the organization
Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.
“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.