The Retail Training Instructional Designer is accountable for designing content for training sales teams across all aspects of peloton sales, service, experience and operations. Reporting to the Retail Training Manager and partner with the wider Peloton operations team to deliver a blended 70/20/10 approach to learning and developing. The Designer will use current tools and create new innovative ways to educate and train. This includes translations in accordance with business needs focussing on sales techniques and service excellence. Partnering with the Training Manager & Regional Managers to ensure service excellence at all times. Developing current and creating new KPI’s for ways to measure the success of training. Using various existing programs to inform training needs e.g. mystery shopper programs. Creating a culture of ‘right first time and on time’ to support sustainable and profitable growth. Using technology to enhance the training of sales, service and experience of our teams.


  • Creates the playbook standard for training in sales teams.
  • Defines, measures and reviews KPI’s to support the ongoing review and improvement of sales, service and experience.
  • Ensure operational capability and tools are in stores to drive sales whilst delivering a premium consumer experience.
  • Shape & support the peloton sales, service & experience model to benefit consumers, store teams and sales teams
  • Partner with the Training Manager, Service Manager and Experience Manager to train store teams in operations and service excellence.


  • Proven working experience in instructional design and with instructional technology. Proficiency with an LMS platform, Adobe Creative products, and video production.
  • Strong knowledge of local and national market and consumer business trends.
  • Experience with training design and occasional delivery
  • Strong level of service expertise
  • Experience in reducing complexity with innovative thinking
  • Retail operations and sales experience
  • Strong communication skills, experience with influencing and partnering others


Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:


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