THE ROLE

The Field Quality Engineer is the product quality representative connecting the field with the Operations, Manufacturing, and Design teams within Peloton. You have the technical ability, problem solving skills, and communication skills to troubleshoot, diagnosis, and solve issues alongside our field operations team. Your quick response brings immediate issue awareness and drives resolution to resolve and prevent issues. You're  an individual who is independent, highly motivated, super organized, hyper-flexible and enjoy working in a collaborative team environment to improve product quality. 

This job is based in the UK and requires up to 30% European and possible international travel.

RESPONSIBILITIES

  • Analyze Customer Support, Field Operations, and COQ trends and work with Hardware Engineering, Sustaining Design and Manufacturing teams to provide detailed data, parts, units to understand root cause and corrective actions.
  • Manage Field Failure Analysis process (identify, route and triage field failures) in coordination with Logistics and Operations teams.
  • Support launch of new products and lead Early Field Failure Analysis process
  • Facilitate the communication of customer concerns, issues, and trends to all functions including suppliers. 
  • Work closely with the UK, US, and Taiwan teams to drive and close corrective actions in order to improve product quality. 
  • Assist Data Analytics in defining and optimizing Key Performance Indicators (KPIs) to communicate program statuses to the broader management team.
  • Define efficient quality rework procedures, if required. Coordinate resources and equipment and execute reworks.
    • Advise/recommend rework procedure, method, required resources
    • Develop and gain approval of rework plans
    • Coordinate execution of rework plans
    • Coordinate actions/repairs in warehouse locations and at supplier
    • Communicate results of implementation
    • Verify results of implementation
  • Responsible for the creation, implementation and revision control of Standard Operating Procedures to be provided to Customer Support, Field Technicians, and other parties.
  • Establish quality standards in line with US Quality team and deploy to internal and external field operations teams. Establish means of continual improvement for best practices and reporting. 

SKILLS AND EXPERIENCE

  • BS in mechanical engineering, manufacturing engineering, electrical engineering, or other technical discipline.
  • 5 or more years’ experience in similar consumer product environment
  • Strong written and verbal communications skills 
  • Proven track record for driving and closing cross-disciplinary projects
  • Lean/Six Sigma training, Green or Black Belt a plus
  • Experience with ISO 9001 a plus
  • Has a flexible approach to change, is able to work effectively in a variety of situations, constantly seeks improvements and is forward-looking
  • Experience in a multinational environment a plus

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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