Ensuring a seamless, on-brand experience throughout the end-to-end Member journey
Deploying tailored engagement and retention efforts to drive usage and minimize churn
Providing personalized and elevated support for our Members whenever they need assistance
The Community Senior Manager reports to the VP of Community and will ensure that we’re developing engaging Member messaging across all Peloton channels. The ideal candidate for this role has prior experience for managing and handling communications on social media, has a collaborative mindset and is excited about continuous improvement of systems and processes to support our community of global Members.
Work with the Marketing, Communications and Product teams to develop Member messaging for new campaigns, features, and product launches
Write concise and engaging Member messaging across all Peloton owned channels
Track trending topics and sentiment among our community and report out to the broader team
Monitor, organize and report on Member feedback across all Peloton channels (social media, reviews, support, etc.) to help inform the company's strategic priorities
Develop and execute Member-specific initiatives that align with the Peloton Pledge
Develop engagement strategies and maintain a timely and collaborative content calendar for official online communities/groups
Assist our field/research teams in developing Member communications and support data collection
At least 5 years experience in social media or community management
Active and engaged participant in social media
Strong verbal, written and presentation skills to communicate effectively, and on-brand with Members, in-house stakeholders and partners
Strong interpersonal skills and ability to build relationships with cross functional stakeholders
Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
Ability to identify and track relevant community KPIs
Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.
“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.