CAPACITY ANALYST, FINAL MILE

THE ROLE: 

As a Capacity Analyst - Final Mile, you will support key operational aspects of Peloton’s in-home delivery and service business. This role provides data-oriented resources and tools to operations teams as well as various Peloton leadership teams across the country. You will regularly interact with both audiences, through strong communication and partnership skills. 

The position is very fast-paced and requires heavy attention to detail with strong organizational and communication skills. The ideal candidate for this role is highly organized with the ability to manage multiple changing priorities concurrently. With our explosive growth, there is exceptional opportunity for the right candidate to expand their role and responsibilities using initiative, judgement, and sound risk management. 

AREAS OF OWNERSHIP: 

  • Become a subject matter expert in all aspects of Peloton’s delivery and services operating model and look for opportunities to apply this expertise to continually improve.
  • Apply your knowledge of various delivery and service operations businesses to understand areas in need of operational support, with the curiosity and motivation to explore unknown areas of need and provide supporting information to leaders.
  • Monitor, predict, and administer changes to systems and plans to maintain delivery and service capacity. 
  • Partner with Regional and local Operations Managers to drive delivery efficiencies and manage order to delivery timelines 

WHAT YOU’LL DO: 

  • Proactively manage Peloton’s delivery and service capacity.
  • Monitor reports and take appropriate actions to ensure the most efficient use of delivery and service teams. 
  • Maintain Salesforce Field Service Lightning configuration in support of Peloton’s delivery and service locations, ensuring teams are configured, scheduled to work, and able to complete every appointment. 
  • Query databases and interpret the most up to date information to steer decisions. 
  • Conduct written and verbal presentations to share insights and recommendations to audiences of varying levels of technical experience. 
  • Educate leaders by becoming a subject matter expert in all things delivery and service. 
  • Collaborate with experts across other teams ranging from software engineers to vendor managers. 
  • Provide tools, insights, knowledge, and guidance that enables effective business decisions in labor management, employee experience, and financial goals. 
  • Build, and maintain reports in Looker, Google Sheets, and Excel. 
  • Occasional project based overnight travel may be required. 
  • Occasional work on nights, weekends, and holidays 

REQUIRED QUALIFICATIONS: 

  • 1+ years of experience using Structured Query Languages.
  • 1+ years of experience in request prioritization and scope management 
  • Previous experience supporting planning for operations, delivery, or repair teams. 
  • Strong MS Excel knowledge and ability - pivot tables, vlookups, & index functions 
  • Experience with capacity management software - e.g. Salesforce Field Service Lightning or ClickSoftware 

PREFERRED QUALIFICATIONS: 

  • Experience with routing systems and processes 
  • Excellent presentation skills 
  • You are open to and embrace changes in methodology and procedures 
  • Able to work well both independently with minimal direction and in a team atmosphere with a bias for action 
  • Strong problem-solving skills, including the ability to troubleshoot and think on your feet 
  • Strong interpersonal skills 

ADDITIONAL SKILLS WE ARE LOOKING FOR: 

  • Experience with design and maintenance of summary dashboard reporting 
  • Redshift experience 
  • Salesforce Field Service Lightning or other previous Salesforce experience 
  • Tableau

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

 

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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