THE ROLE

You will be responsible for the day to day delivery operations of our Edinburgh depot by managing all aspects of Peloton’s deliveries (i.e. customer satisfaction, all Brand Ambassadors, the vehicle fleet, as well as daily escalations/road support). You will also support the Edinburgh Field Operations Manager in the overall running of the site.

As part of the site leadership team you will help Edinburgh achieve sitewide performance targets (KPIs), manage the professional development of team members, and promote a collaborative culture based on Peloton values.

Location: Edinburgh

Salary: Competitive

Hours: 5 days per week, including weekends as necessary during busy season

Start Date: November 30, 2020

Would you like to work for a premium health and fitness brand? Since Peloton’s U.S. launch seven years ago, it has rapidly grown into a nearly 40-billion-dollar company with an international presence and has acquired celebrity fans such as David Beckham, Kate Hudson, Leonardo Di Caprio, Ellen DeGeneres, Barack Obama and Hugh Jackman amongst others.

RESPONSIBILITIES:

  • Owner of the daily delivery experience for the site including customer satisfaction and escalation resolution
  • Lead and manage the full Brand Ambassador team and all dedicated 3PL teams doing deliveries on Peloton’s behalf (where applicable)
  • Be responsible for the recruiting, onboarding, supervision, and development of all Brand Ambassadors whilst abiding by the Peloton values
  • Support Lead Ambassadors in conducting 1:1s with all Brand Ambassadors, including ride-alongs from time to time
  • Monitor and report on regular vehicle fleet safety procedures and inspections
  • Manage the ongoing maintenance of the vehicle fleet with external vendors
  • Ensure all delivery fulfilments are up to date in Netsuite and raise any issues to Member Support and Operations Manager
  • Produce and generate reports of order fulfilment, deliveries, route efficiency, as well as van and staff utilization
  • Responsible for all Brand Ambassador scheduling and shift assignments, including tracking and reporting via Deputy
  • Assist the Field Operations Manager in the overall operation of the site as needed

QUALIFICATIONS:

  • 3-5 years’ experience working in a similar position with extensive knowledge of delivery operations and customer service
  • Proven track record of managing a team to achieve performance targets over time
  • Experience hiring and building a team with a passion for developing others and experience coaching team members on soft and hard skills
  • Demonstrated ability to troubleshoot and problem solve personnel or operational challenges
  • Ability to work well and collaborate in a team atmosphere across multiple sites and functions
  • Passion for customer service and challenging the status quo to improve existing delivery processes
  • Excellent communication and presentation skills
  • Flexible schedule; ability to work nights, weekends, and holidays as necessary
  • Proficient in Microsoft Excel and/or Google Spreadsheets
  • Experience managing a vehicle fleet and monitoring safety standard adherence preferred but not required
  • Valid UK driver’s licence preferred but not required
  • Bachelor’s degree preferred but not required

ABOUT PELOTON:

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike/Bike+, the Peloton Tread/Tread+, and Peloton Digital, which provide comprehensive, socially connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK, Canada and Germany, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company’s Most Innovative Companies, CNBC’s Disruptor 50, Crain’s New York Business’ Tech25 and Fast 50, as well as TIME’s Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

Benefits:

  • Significant ownership of future site growth and building best-in-class teams
  • Additional equity and performance-based awards
  • Health insurance
  • Dental & Vision
  • Life Insurance

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