Certified Service Technician

Due to the Covid-19 pandemic, all employees are required to wear the necessary PPE within the warehouse and while on client deliveries

WHAT YOU’LL DO:

  • Responsible for the configuration, quality, and accuracy of Peloton products
  • Understanding of spare parts and routine product repairs
  • Ensure specified processes, procedures, and reporting methods follow build instructions
  • Provide training, development, and feedback to the team on service repairs
  • Provide superior customer service in educating customers on product repair, maintenance and usage
  • Perform in-home product repairs and maintenance
  • Serve as Peloton product expert and brand ambassador
  • Troubleshoot Peloton product issues and successfully complete repairs in member’s home
  • Ensure hardware and software of the product is functioning properly after each service
  • Properly record and replenish the inventory and spare parts in the service vehicle 
  • Responsible for the certification of refurbished product in the warehouse
  • Oversee the refurbishment process of Peloton product and ensure every refurbished product meets Peloton standard & quality

REQUIREMENTS:

  • An outgoing, dynamic personality, and excellent presentation skills
  • Excellent customer service skills
  • Ability to work well both independently and in a team atmosphere
  • A passion for fitness and exercise
  • Good problem solving skills, and the ability to troubleshoot problems and think on your feet
  • Capable of excellent documentation and tracking data
  • Maintain a safe and clean environment at all times
  • Ability to deal effectively with a wide range of personalities
  • Must have a valid driver's license and a clean driving record
  • Ability to lift up to 80 lbs with assistance
  • Flexible schedule; ability to work nights, weekends, and holidays as necessary

This position may involve driving long distances to each service stop throughout the day. Ideal candidates must be able to perform physical activity for their full shift. Hours vary but typically begin between 7AM-9AM and end before 9PM.

Why work at Peloton:

  • Competitive Wage- We’ve committed to addressing global economic inequity, starting with investing to increase the hourly wages of our workforce.
  • Team Focused Environment- Live the “Together We Go Far” mentality by working with caring thoughtful team members both locally and globally.

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

 

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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