Master Technician

WHAT YOU’LL DO:

  • Responsible for the configuration, quality, and accuracy of Peloton products
  • Understanding of spare parts and routine product repairs
  • Ensure specified processes, procedures, and reporting methods follow build instructions
  • Provide training, development, and feedback to the team on service repairs
  • Provide superior customer service in educating customers on product repair, maintenance and usage
  • Perform in-home product repairs and maintenance
  • Serve as Peloton product expert and brand ambassador
  • Troubleshoot Peloton product issues and successfully complete repairs in member’s home
  • Ensure hardware and software of the product is functioning properly after each service
  • Properly record and replenish the inventory and spare parts in the service vehicle 
  • Responsible for the certification of refurbished product in the warehouse
  • Oversee the refurbishment process of Peloton product and ensure every refurbished product meets Peloton standard & quality

REQUIREMENTS:

  • An outgoing, dynamic personality, and excellent presentation skills
  • Excellent customer service skills
  • Ability to work well both independently and in a team atmosphere
  • A passion for fitness and exercise
  • Good problem solving skills, and the ability to troubleshoot problems and think on your feet
  • Capable of excellent documentation and tracking data
  • Maintain a safe and clean environment at all times
  • Ability to deal effectively with a wide range of personalities
  • Must have a valid driver's license and a clean driving record
  • Ability to lift up to 80 lbs with assistance
  • Flexible schedule; ability to work nights, weekends, and holidays as necessary

This position may involve driving long distances to each service stop throughout the day. Ideal candidates must be able to perform physical activity for their full shift. Hours vary but typically begin between 7AM-9AM and end before 9PM.

ABOUT PELOTON

Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.

BENEFITS INCLUDE: 

  • Comprehensive Health Insurance (Medical, Dental, Vision)
  • Life and Disability Insurance
  • 401(k) with an employer match of up to 4%
  • Flexible spending accounts for Healthcare, Dependent, and Commuter Expense
  • Perks: Product Deals, Educational Assistance of up to $5,250/year, Pet Insurance, College Loan assistance, and various lifestyle discounts
  • Carrot Fertility
  • Employee Stock Purchase Program

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