We are seeking passionate, customer service focused, positive and hard-working individuals with a love for health and fitness and an excitement for Peloton. We are looking for someone with excellent interpersonal skills whose main focus is creating an environment where everyone feels welcome. You will be working in our Cycling Studio on 23rd Street in Chelsea.
WHAT YOU'LL DO:
Provide high-level customer service and hospitality to clients
Check clients in and provide studio tours for first timers
Maintain a positive attitude and take initiative
Effectively book, cancel and reschedule classes for clients
Respond to all customer feedback through our online system, Zendesk
Work with other departments to ensure smooth transitions between classes
Provide a clean and organized work environment at the Front Desk
Maintain product knowledge for the studio and keep updated about brand
Answer phone calls quickly and assist with any inquiries over the phone.
Must have customer service experience
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be willing to initiate tasks and perform duties without direction
Must have excellent communication skills and be able to work with a wide range of personalities
Must have outstanding customer service and problem-solving skills
Must have a positive, can-do attitude
Must have a friendly and professional phone and email etiquette
Must have the flexibility to work a non-traditional schedule
Must be able to work in a fast-paced environment
Must be able to kneel, bend, reach, climb and stand for long durations of time
Must be able to lift / carry a minimum of 30 lbs.
Founded in 2012, Peloton has transformed the at-home fitness experience by creating a bike that merges high-design with modern technology to provide access to live-streaming and on-demand indoor cycling led by elite instructors. With a state of the art studio, the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind the mind and body.