As a Senior Customer Success Manager, you will work at the technological forefront of the data analytics world by helping Pecan’s customers adopt and realize business value through AI and Machine Learning. As a CSD you will work with the executive leadership of large international corporations (e.g., Fortune 500 companies) and serve as the customer’s key strategic advisor and implementer to:

  • Identify AI opportunities and their alignment with the corporate/BU strategy
  • Frame and size the value and the business impact AI can help customers realize
  • Drive the implementation of Pecan’s software and services by collaborating and managing a cross-functional account team
  • Ongoing account management and commercial success including value realization analysis, key stakeholder education and enablement, Quarterly Business Reviews (QBRs), Pilot process management, etc.,

You will be expected to work across multiple industries (e.g., Financial Services, Retail/CPG, Manufacturing, etc.,), customer types, and business functions (e.g., Marketing, Sales, Supply Chain Operations, etc.,). You will be expected to work closely with internal and external stakeholders such as:

  • C - level executives and VPs
  • Data Analysts / Data Scientists 
  • Data / DevOps engineers
  • Sales and marketing professionals

 

Together with the team, you will continuously help our customers achieve their business goals, reinforce the value of Pecan’s models, and the ease of using our platform.

When our clients are happy because they see the value, so are we!

Our Customer Success team is looking for an experienced, enthusiastic, client-focused, and data-oriented professional.

 

Requirements

  • 5-7 years experience in a customer-facing analytically oriented role (e.g., SaaS Customer Success, Management Consulting, etc.,)
  • B.A./B.S. Degree in an analytical/ economics/ business management discipline
  • Strong project management or organizational skills and an ability to multitask without difficulty
  • Experience in managing end-to-end implementation projects including requirements gathering, hypothesis setting, KPI selection, and goals
  • Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
  • Excellent verbal, written, and presentation communication skills
  • Ability to work with limited guidance or supervision
  • Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
  • Empathy and a unique ability to understand customer needs
  • High proficiency in the English language, any additional language is an advantage
  • SQL proficiency - An advantage
  • Experience with pre/post-sales - An advantage
  • Professional services background - An advantage
  • Experience working with Pecan’s focus industries (Mobile/Gaming, Retail/CPG, Manufacturing/Ops, Financial Services, etc.,) and specifically AI and ML or advanced analytics (BI) experience in those industries - An advantage

 

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