Pearl Abyss America, Inc. - the team behind Black Desert and the upcoming titles DokeV and Crimson Desert - is seeking a high-performing, creative, results-oriented and quality-obsessed Game Live-Ops Specialist to help accelerate our gaming reach to millions of customers across all platforms (PC, Mobile, Console, etc.) in North America.

The video games industry is transforming how players are entertained, communicating with each other, and interacting online and on their digital devices. Our company needs a Game Live-Ops Specialist who loves videogames and has an entrepreneurial spirit with relentless tenacity to get things done. The highest priority for this role is to continuously monitor the game live-service, to collect in-game issues and players feedback, and to engage players by designing and executing in-game GM events and live-streaming events. Our Live-Ops Specialists will be actively interacting with the players both in game and in the communities including various social channels, working closely with the community managers. 

You genuinely love videogames, the game players, their communities and their passion for games and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community – working closely with other team members in the live operations.

This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve North America goals.

 

LOCATION: Manhattan Beach, CA (Los Angeles)

 

RESPONSIBILITIES

  • Create or assist in creating weekly/monthly GM events plan and executing them during the live-service
  • Work closely with other GMs, Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community
  • Monitor and regularly report on the live-service issues and the players feedback
  • Monitor regularly live-streaming channels and social channels and work closely with partner influencers
  • Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
  • Write up the forum or in-game notices when necessary

MINIMUM QUALIFICATIONS

  • 2+ years of work experience in video game industry, especially in the live-service, customer support, QA, community management, or related field
  • Extensive knowledge and gameplay experience of MMORPG genre
  • Prior experience/interactions with the gaming communities – forum or user groups on social channels
  • Experience in social content creation and posting, publishing calendars, asset creation, copywriting, reporting & analytics
  • Strong customer service ethic and great inter-personal communication skills
  • Writing skills for the announcements or forum notices, with a great sense of humor
  • Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high volume environment
  • Creativity, curiosity, and a willingness to learn and grow
  • Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
  • *International travels may be required for this position

PREFERRED QUALIFICATIONS

  • Avid Black Desert Online player
  • Experience in the social media management (Facebook, Twitter, Instagram, TikTok, etc.)
  • Graphic design or video production/editing skills

 

PEARL ABYSS AMERICA BENEFITS

In addition to having a great culture, some of our benefits include:

  • Health Care Plan (Medical, Dental & Vision) 100% covered by the company for you and up to 3 of your dependents
  • Life Insurance (Basic, Voluntary & AD&D)
  • Retirement Plan (401K) - Company matching up to 5%
  • Pet Insurance covered by the company, for employee's pet animals (up to 3 pets)
  • Personal and Professional Development Wallet - $100/month
  • Life Style Wallet - $170/month Individual Allowance
  • Tiny Human Wallet - $500/month child subsidy
  • Paid Time Off - PTO (Vacation, Sick Days, Public Holidays & Winter Break)
  • Family Leave (Maternity, Paternity)
  • Company sponsored Korean Classes
  • Free Gym Access (in the company office building)
  • Free Lunch in the Office
  • Stocked kitchen
  • Regular team outings and company events (temporarily suspended due to Covid)

 

What We Need:

  1. Cover Letter
  2. Resume

 

Pearl Abyss America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by reaching out to hr_us@pearlabyss.com

To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias, Pearl Abyss employees or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.

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