PURPOSE OF THIS ROLE                                                                                      

As PayU Technical Support & Integration specialist you will  manage all Applications, admin panels, logs and applications used for support, report, integration and knowledge management activities. We require you to understand the Business needs and Prioritize things accordingly. Your daily work will focus on Integration activities of new merchants on test environments and production, diagnose problems, issues and request; manage the communication within the PayU company and with our Customers. We encourage you to think about any process improvements, that you might find out during your daily tasks.

 

RESPONSIBILITIES AND KEY ACTIVITIES

  • Technical support of PayU Customers 
  • Integration support of PayU Merchants
  • Resolving Cases in ITSM tool, support Customers by the phone, videoconference etc.
  • Support local teems with technical knowledge and own skills
  • Ability to judge, prioritize and escalate proper issues into a proper responsibility points
  • Ownership of Incidents, Requests and Problems until case gets resolved
  • Monitoring of all necessary applications, dashboards, transaction platforms, logs, communication channels etc.
  • Recording of day to day work using ITSM tool
  • Creation of technical documentation using ITSM tools, experience and examples from daily tasks
  • Diagnostics of Incidents, requests and problems
  • Pro-Active Communications
  • Experienced in Problem Management/Incident Management/Request Management Processes
  • Qualification of incoming leads for customers classified as SMBs (small to medium businesses)
  • Negotiating take rates for merchants classified as SMB
  • Reporting and escalating technical issues with payment platform
  • Switching payment gateways on/off based on the incoming requests from issuers or internal teams

 

QUALIFICATIONS AND EXPERIENCE                                                                                                                      

Entry-level Requirements

  • 2- 3 years’ experience in Technical Support and Integration Specialist
  • Very good command of both written and spoken language required on specific market
  • SQL
  •  ITIL knowledge
  • Analytical thinking
  • Payments and Ecommerce experience 
  • Relevant Tertiary Qualification

 

SKILLS & KNOWLEDGE                                                                                                                                             

  • SQL advance knowledge
  • Basic Java
  • Analytical thinking and ability to connect the facts
  • English is a must
  • ITIL foundation certificate
  • Excellent interpersonal and communication skills
  • Team player orientation
  • Customer-centric approach
  • Professional attitude
  • Flexible approach to shift pattern
  • Online payments knowledge will be an advantage

 

 

Apply for this Job

* Required