Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visit www.paytronix.com.

The kind of person we’re looking for:

Do you love working with customers to help get them set up for success on their software platforms?  Are you someone who has technical expertise, excels at customer service and managing relationships?  Do you enjoy coordinating projects and helping customers drive their business?  If this sounds like you, we’d love for you to join the Paytronix Customer Success team as a Solutions Consultant supporting our restaurant and convenience store customers.

The restaurant and convenience store industries are going through a tremendous evolution and Paytronix is on the forefront of innovating to support these changes. As a Solutions Consultant, you will serve as the technical expert for the Paytronix system architecture for a book of named accounts. As part of an account team, you will be instrumental in advising your clients on program optimization and empowering them to use the Paytronix platform to drive their strategic initiatives around loyalty, gift, comp, and online ordering and related communications channels. You will work with your customers to find technical solutions to business challenges and enable them to use Paytronix as a primarily self-service solution. You will be responsible for leading the scoping and the successful delivery of the technical aspects of your client’s strategic objectives post launch, and you will serve as their internal advocate in a highly collaborative and dynamic team environment.

The kind of stuff you’ll be doing:

  • Work regularly with your assigned customers to drive technical initiatives related to the Paytronix Platform
  • Advise customers on best practices for best-in-class guest engagement programs
  • Provide best practice technical expertise, consult on platform functionality, and proactively identify opportunities for efficiencies and optimization of client's programs
  • Reinforce customer training on self-service features of Paytronix and enable/empower them to manage those tasks on their own on an ongoing basis.
  • Conduct regular meetings with your customers to define priorities, communicate progress, and define objectives to support ongoing initiatives.
  • Maintain organized tracking of open projects to ensure appropriate communications and timely completion of requests.
  • Complete discovery and design of client's promotions and/or program changes in the Paytronix software
  • Manage customer expectations on requested deliverables while working closely with Paytronix experts and other departments
  • Transform client requirements for strategic guest engagement initiatives into Paytronix technical requirements that will be executed either by product/ engineering teams or Configuration Specialists
  • Participate on executive business reviews as the deployment’s technical subject-matter expert to represent configuration decisions and design that support the program’s desired outcomes.

The kind of skills and experience you’ll need:

  • Excellent interpersonal communication skills and the ability to build rapport with a wide range of personalities.
  • Technically minded and detail-oriented with a passion for problem solving.
  • Solid organizational skills including attention to detail; ability to multi-task and manage various project elements simultaneously.
  • Strong collaboration skills
  • Ability to quickly learn new technology, including demonstrating mastery of basic and intermediate product features and proficiency with advanced features in a fast time frame.
  • 3+ years relevant work experience in customer-facing roles within a SaaS-based company.

The extra stuff that would be nice:

  • Experience with loyalty programs, in the restaurant or convenience store industries, and/or with point-of-sale systems such as Micros, Aloha and Toast.
  • Experience with Salesforce CRM and/or ServiceCloud
  • Knowledge of software configuration, installation, and testing.
  • Prior consulting experience a plus
  • Experience with the use of APIs in software products.

Salary Range: $75-100k 

Benefits:

  • Medical Insurance -- Choose from 3 Medical Plans (PPO, HMO, and High-Deductible)
  • Dental and Vision Insurance
  • Company paid Life Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD)
  • 401K with generous company match; 2-year vesting
  • Flexible Spending Account (FSA)
  • Health Reimbursement Account (HRA)
  • Tuition Reimbursement
  • Generous PTO

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)





How would you describe your racial/ethnic background? (mark all that apply)











How would you describe your sexual orientation? (mark all that apply)








Do you identify as transgender? (Select one)




Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one)




Are you a veteran or active member of the United States Armed Forces? (Select one)





Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Paytronix’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.